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Still being charged, even after I cancelled my subscription

Hello - I cancelled my account months (perhaps over a year) ago. I continue to be charged monthly. I submitted a refund request and never received a response. I don't see any way to talk to a person about this to resolve. The Dropbox website is very circular - no way to talk to a human. I appreciate help with this. Honestly, its infuriating at this point. Thanks.

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Rich

@ec8
wrote:

I cancelled my account months (perhaps over a year) ago. I continue to be charged monthly. I submitted a refund request and never received a response.

Do you have your ticket number? If so, post it here and a Dropboxer may be able to look into your request.

If not, you need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

https://www.dropbox.com/support/billing-issues

Hannah

Hey @ec8, sorry to hear about this.

If you don't already have a ticket number for your refund request, or if you're having trouble submitting a help request the way Rich suggested, let us know.

Kent64

I have the same problem. I cancelled my Dropbox subscription over a year ago and am still being charged monthly.

Walter

Hey @Kent64, sorry to hear about this.

Can you please let us know if you had upgraded your account through our website or if it was via the app store on a mobile device?

daisydaily

I have cancelled my payable plan since 27 Jun. Nicholas the customer service help me. However, dropbox still continue to charge me monthly. I try to reach them. But can't find any contact. Only chatbot and community. what should I do to stop the payment??

Urgent, please help

Hannah

Hey @daisydaily, sorry to see that you're having this issue.

Perhaps it's another account you're unaware of?

Do you have the ticket number of your communication with our support team, so we can check it out?

And can you also use the payment lookup tool, to see which account the payment is linked to?

JT24

I started being charged for an account in December of 2023. I was billed again in January and February. I have never used this and am not sure why I am being billed. I cancelled my account on February 23, 2024 and is still being charged to my credit card. I have emailed and tried to call (which can not be done as it only gives you the option to go to the website and hangs up on you). How do i get the charges stopped.

Rich

@JT24 wrote:
I have never used this and am not sure why I am being billed. ... How do i get the charges stopped.

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

https://www.dropbox.com/support/billing-issues

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

augustosoutoperez

Hi, I just want to say that the same is happening to me! Cancelled it last year and still is charging me! I need to cancel the subscription ASAP. Otherwise, I will never consider having a plan with Dropbox again.

Walter

Hi @augustosoutoperez - sorry to hear about this.

Did you try following the steps Rich mentioned to contact our team directly for further assistance?

if so, please feel free to share your ticket ID here so that we can look it up in our system as well if needed.