Password reset without access to verification device

DanielleHR

We had an individual leave our company and do not have the password or emergency backup code for the account. I expect this was not a business account but don't know how to tell.  I have asked to reset the password on the account and got the reset password link on the departed employee's email account, but I do not have access to the device used for two factor authentication (her cell phone or laptop).   How do I complete the password change without access to the device needed for 2 factor authentication?

Mark

@DanielleHR without access to the security codes there is no way at all to get access to it - ultimately that is the whole point of 2FA (to stop people without access to the device getting access). There may have been work arounds if it was a paid for business account at the time but that wont work now retroactively. 

 

If it is working as a text message maybe popping the SIM in another device would work?

 

You are almost certainly going to need to get access another way, or, initiate your backup and security policy to get the files back from central locations.