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Blank Screen Sharing Link

Hey everyone!

Having troubling sharing link with someone (Anyone with a link). Whenever someone clicks the link, the page appear blank white. The link won't load at all, just a white screen. I've deleted the link and recreated it. Still won't show up. Also, not just this specific link. It's all of the links.

Any tips?

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Megan

Hey all, I hope you're doing well!

It seems that we had a momentary issue in regards to our shared links. Thankfully our engineers managed to tackle it and resolve it as soon as possible.

Apologies for any disruption on your workflow. If you also check the status page, you'll see that everything seems to be back to normal for now. Can you also check on your end, and let me know?

Very thankful that you all brought this to our attention.

All comments

Sestze

Having the same issue replicated across Firefox/Chrome, along with both other users and anonymous users. Only way I can view a file I am sharing is by accessing my own dropbox account.

This worked yesterday (4/18/2022), but not today.

kjomedia

I'm getting the same issue!

Hikikomori

Same Issue Here

aleytm2

same issue here

eigen3

I am having a similar issue.

Either the link does not load or I only can view the first half of a pdf.

insulation1

Same issue on my end, Dropbox please assist or fix.

rmurph

When I click a Dropbox link, it just loads a blank page. I've tried on two computers and three different browsers.

cm2022

Same issue.

insulation1

Same issue here, Dropbox links are broken... needs to fix the links ASAP

SClarke-BRE

This is true for me too at the moment

Tyto

Same issue here. We are a photography company that delivers photos to clients via Dropbox link, our clients are not able to access the photos they paid for now. This is really bad for our business. Any solutions?

cm2022

Same issue.

TFriz

I to have the same issue.. browser debugger is showing many security violations... this is a dropbox support issue!

ktofer

Same issue as well.

alleazzu

Same here - PDFs open for me, but not mp3s

kitbclem

Same issue. All links are blank pages (checked Chrome/Firefox, disabled ad blocker, etc.)

donnamaeb

I'm having the same issue. My PDFs can be opened, but you can't scroll through them. You just see the top part of the PDF. And links are not clickable.

Estudio Preto e Branco

Same issue here - please dropbox, fix it ASAP!

BennyE

All shared links that I created in the last few days are now coming out blanks.

The links works if you are logged into Dropbox account but not showing to all my clients who needs to view the files.

wedoaesthetic

Hello,

I am hearing from several customers that upon clicking on a shared link containing multiple files, they are landing on a blank page with no options (not loading, just blank after loading). Upon checking myself, I see that this issue is indeed existing across several of my products / shared links. I've used 185gb out of 3TB with a "Professional" plan.

Please help.

wedoaesthetic

same issues here

donnamaeb

Dropbox support on Twitter says they are aware of the situation and are working on a fix.

Tony78

Does anyone know why my Dropbox folder links seem to have stopped working today? They now just go to a blank screen, which is very frustrating because they were working when I tested them yesterday and are linked-to in some important business pitches I've sent out.

Because my problem was originally identified in Chrome -- regardless of whether I'm logged in or logged out of my Dropbox account -- I've tried pasting the links in Safari, but that still just goes to a blank screen. I also sent four links to a work colleague to try on his computer, but he had the same experience. Both of us are working on Macs.

I have a Dropbox Basic account, which I've been using for several years without this issue. I just checked and I'm using less than half of the 2GB of storage, so it's not like I've gone over the storage limit. It's like my whole account has somehow become corrupted today, not sure if that's temporary or permanent. I don't want to change the links I've already sent out; I just want them to start working again.

alkis

Hallo,

I still have problem with editing Microsft Office files. Please, help !!!!

donnamaeb

Mine are working now.

Megan

Hey all, I hope you're doing well!

It seems that we had a momentary issue in regards to our shared links. Thankfully our engineers managed to tackle it and resolve it as soon as possible.

Apologies for any disruption on your workflow. If you also check the status page, you'll see that everything seems to be back to normal for now. Can you also check on your end, and let me know?

Very thankful that you all brought this to our attention.

Estudio Preto e Branco

Thanks Megan. everything seems to be working perfectly now!

rockyjost

We seem to be having this issue again. Started out with content not showing, but now a full blank screen. Shortening the URL seems to resolve it, but any time a link is clicked from a comment notification, only a blank screen will appear.

Megan

Hey @rockyjost, how are you today?

Have you tried accessing the link, using a different browser, by any chance? What about incognito mode on your current browser?

Let me know of the results!

woody5190

I only get the white screen. At first it would open a pdf but not a jpg. now nothing works. Please help! I'm on a basic plan and have never had any problems