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Way to stop Dropbox disallow people from requesting to join our team?

Is there a way to not give people the option to join our team?

Every time I send a file to someone outside of my dropbox team (which is almost daily) they must get some kind of additional email telling them they can request to join our team, because I usually get a follow up email with random people who got the file asking to be part of my company's team. Is there a way to stop this? Or lock our team from outsiders?

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Walter

Hey @kaitling2structures, sorry to hear you're having issues with this.

Could you please clarify the steps you take to share files with people outside of your team? Also, are you an admin of the team or just a member?

Any additional information will be much appreciated!

SandraKim

I have the exact same thing. Some people can access the files no problem and others are then asked to join my team at $120 a year. This is not ok and highly frustrating. Looking at moving to Google Drive if this persists.

kaitling2structures

I have team files in my team dropbox that are shared directly with people outside my teams emails or shared with them via link. Both ways of sharing result in me getting emails all day with requests from these people outside the team asking to join.

If there is a way to maybe make the team 'private' or something so that it doesn't send out options for them to join the team, that would be great.

Hannah

Hey @SandraKim, thanks for the comment.

This usually happens due to lack of Dropbox space of the people you're sharing files with.

If they can access them as normal, it means they have enough space.

If they don't have enough space and you have a Dropbox Business team, they're prompted to join, so they can have enough space to access the files.

They wouldn't be asked to pay, though, if they're prompted to join your team. Perhaps they're just prompted to upgrade their own accounts.

If you want to share files with them, without affecting their Dropbox quota, you can share files through a shared link instead.

kaitling2structures

Very frustrating indeed, and that it sends out a notification to all admins is also frustrating.

kaitling2structures

Why does it offer for them to join our team folder though and not create their own or upgrade their own dropbox? Whenever I need to monitor activity and who has access to the files more closely, I invite them directly rather than lose track of who has what link.

Jay

Hi @kaitling2structures, are they on the same email domain as your own company, or are they using a different domain?

kaitling2structures

They are on a different domain.

Jay

Thanks for the info. We appreciate the feedback in relation to this feature on how to improve the Dropbox services.

GigAcker

Yes this is becoming a major turn-off. Especially as Dropbox is raising prices. Let me guess, supply chain. 8 ))

aaronawernick

I have the same problem. Please fix this.

graphic_lad

I agree with others that this is a problem. While infrequent for us, it causes confusion on both ends, the user and ours. It would be preferred if the email would explain why it was sent so our clients could decide how they want to proceed, rather than automatically ask to join our team at the annual user cost per year.

gsmatt

We are using Dropbox to store patient data now that they offer a BAA and HIPAA compliant features. This is a huge turnoff. If someone with admin privileges makes a mistake and clicks a link in an email we suddenly have a breach and are notifying every patient and the FDA.

I'm not sure we can continue using Dropbox when they are prompting every single user we share a link with to join our team. It only takes one slip up and we have a massive breach. We need to have the ability to turn this off so we aren't getting requests every day.

joshmassingill

This must be fixed. It is maddening. Every time (it seems) we share files with other people I get these requests to join our team. If I were to accidentally approve one of these requests I would inadvertently grant access to our highly sensitive files to outsiders. I should NEVER be asked to let someone join our team just because we shared a file link with someone. That is crazy and it is by far the most annoying feature of Dropbox. Please fix this!

corbeyluvULS

Why is this still not fixed Dropbox? You've had a year and this is MOST DEFINITELY a security concern. I've been a huge supporter of this over other cloud storage systems for years, but now I'm thinking of moving our company from this because of this issue.

Request to join team should ONLY be available from the account owner/team side Admin role. Never from the client (outsiders given access to share individual folders with). That's it.

Unacceptable.

corbeyluvULS

Found a solution (I think) to issue on other thread, testing now:

https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-promoting-team-membership-to-random-folder-share/td-p/593413

Nick46

Hello!

The "Coworkers can ask to join your team" setting under Admin Console > Settings > Membership can be used to disallow people from requesting to join your team. If that setting is turned off, your team will no longer be presented as an option to request to join to any users outside of your team, so you will no longer get any requests to join your team.

nunjabizness

No, this still does not fix the issue. Maddening

CJ17

Hi @nunjabizness , with the setting mentioned above being off, you shouldn't see any new request to join your team. And you should be able to deny any existing request. If this is not working as expected, can you please describe the behavior you are seeing?