When trying to login problem, problem show‘s up, Dropbox send a 6-diget code to my email account, this never received
Hi @JGD 55, and welcome to the Community.
Can you clarify if the email address to which Dropbox should’ve sent the 6-digit code is accessible to you?
If yes, I’d like you to check your spam folder, and let me know if the email is located there.
Keep me posted for any updates!
Hi Nancy, th for your reply...
Yes, sure! The mail address is accessible and there is nothing in the Spam folder.
Really strange!!
Hmm, I see what you mean.
Can you take one more step and add no-reply@dropbox.com to your email contacts?
Let me know if you can receive the security code to your email address after that.
OK, I did....
...but didn't receive any mail from dropbox. Strange
I understand. If you don’t mind, I’d like to open a ticket and see what’s happening.
Let me know if that’s OK, and I’ll get things started for you!
hello i lost my phone so thats why i cant login my old account and i also trying to login after 2 or 3 years i have email paswrd but when i am logging in they said we sent a code on your email or linked device. but i didnt received any code on my email and i told you i lost my phone plzz help
Hey @mosi3311, thanks for reaching out to us about this, and sorry to hear that you're having trouble.
Could you let me know the precise message you get, when you try to log into your account? Feel free to send a few screenshots my way too (just make sure none of your personal info is shown there).
Also, if I understand correctly, you still have access to the email address linked to the account, right?
Let me know more!
Sorry to jump in here, @mosi3311, but where did you send your email?
Did you contact our support team and open a support ticket? If so, can you send us the ticket number, so we can look it up in our system?
oh sorry i reply that email where dropbox tagged me.. now i received failure email.. my old account email is [email removed as per Community Guidelines] )when i login they said we sent 6 digit code to your account but i oped the email there was no code or email i tried too much time but no response plz help me
Hey @mosi3311, my apologies but it's not entirely clear to me if you contacted our Support about this or not.
Could you clarify? If you haven't would it be okay for me to reach out via email, in order for us to have a closer look?
Hi @mosi3311, thanks for clarifying!
You mentioned a 6 digit code, therefore I believe you're referring to our 2FA feature, right? Have you taken a look into this Help Center article, by any chance?
In case this doesn't resolve your issue, let me know if it'd be okay for me to reach out via email, in order for us to have a closer look into this.
No worries, @mosi3311, I just sent you an email, so just reply back to me when you can.
Thanks!
You need to reply to it @mosi3311. However, from experience if you dont have the 2FA device or the recovery codes it isnt possible to recover an account - that has been publicly stated here many times.
Hi when i log in my account using email and password.. Dropbox need 6 digit code has sent to my login register email.. and that code never arrive on my mail.. already try using apps or browser still negative.. need help guys..
Hi @natangberuq, thanks for bringing this to our attention.
Could you try adding no-reply@dropbox.com to your contacts list and try accessing your account again?
Could you also check the junk or spam folder on your email account?
This will help me to assist further!
