When trying to login problem, problem show‘s up, Dropbox send a 6-diget code to my email account, this never received
Hi Nancy, th for your reply...
Yes, sure! The mail address is accessible and there is nothing in the Spam folder.
Really strange!!
OK, I did....
...but didn't receive any mail from dropbox. Strange
same thing for me
can't receive 6 digit code , the email is accessible and nothing in the Spam folder.
Hi @yokupoku, thanks for posting this here.
If you haven’t done so already, can you please add no-reply@dropbox.com to your email contacts and attempt to sign in to your Dropbox account once more?
Let me know if this resolves the issue.
Not getting the 6 digit verification code in my email account.
Please help.
Hi there,
You can submit a ticket from our Support Team by clicking on this link : https://www.dropbox.com/support/sign-in-issues You can select " Two -Factor Authentication " as your Issue
Best Wishes,
🙂
I can't login to my Dropbox . The 6 digit code never arrive to my yahoo email account. There is nothing in spam or any other folder. At this moment I'm using another Dropbox account based in gmail.
Hi @Uknife, thanks for bringing this to our attention.
Could you try adding no-reply@dropbox.com to your inbox, in order to see if you'll receive the code when attempting to sign in again?
Keep me posted, and we'll take it from there!
I did it before post here. Didn't work.
Hi @Uknife, can I send you an email, in order for us to have a closer look into this?
Yes, please.
Hi @Uknife, I just sent you an email, I'll see you there!
hello guys,i have a problem with my dropbox.i have a free version so I have only 3 computer in my account.I buy a new pc and when I did the login dropbox must send me an email with a code that never arrived. how I can resolve?
Hey @Andrea211, if I understand correctly, you're not receiving the one-time security code needed to login to your Dropbox account.
Have you checked your spam folder, to see if the email went there?
If not, make sure to also add no-reply@dropbox.com to your email contacts and try again.
Hello @Hannah,
First of all thanks for your replay.
yes I tried to did all because I read in other discussion this information. But I did't received anyway nothing.
No worries, Andrea.
Can we send you an email, to look into this?
@Hannah Yes of course my mail is: [removed per the Dropbox Community Guidelines]
Hi @Andrea211, I've sent you an email, please could you reply to it when you get a chance!
As per a number of other messages of this sort, I cannot log into Dropbox using my primary account because I am receiving neither confirmation codes nor login links. My IT support report that no emails from Dropbox are being received from the mail server, so this is not a situation where it is going into junk or otherwise getting filtered - nothing is coming at all. I'm receiving emails from a bunch of other sources, so there isn't any issue with the email address itself.
Hi @BTCA, thanks for bringing this to our attention.
Could you try adding no-reply@dropbox.com to your contacts list and try accessing your account again?
If you notice the same results, can I then send you an email, in order for us to have a closer look into this?
Keep me posted!
Adding contacts or looking in junk folders isn't going to have any effect - no emails from Dropbox have arrived for [removed per Community Guidelines] at the *mail server* in the past week. Our IT support can see emails from Dropbox to other accounts, but nothing to the account I am trying to log into (info@). By all means, please send an email (preferably to the info@ account - I am only borrowing access to the gmail account to make a post here given that I cannot even sign into the community forum with my real account.) If you cc [...] you will reach the IT person looking into this for me.
Hi from me as well, @BTCA!
Unfortunately, we can only reach out to you to the email address that's tied to your Community profile here. If you're having an issue with another Dropbox account, then we can look into this after that.
Is it OK to proceed?
That is NOT acceptable. The whole point is that I cannot ask for help from the account I NEED help for (and for which I am paying for the Dropbox+ package) BECAUSE I CANNOT LOG INTO IT. I don't need help for the [email removed as per Community Guidelines] account from which I am making this post.
Bottom line: How do I get support for an account THAT I AM PAYING FOR?
Hi @BTCA , keep in mind that we need an email confirmation from the email address linked to the Dropbox account facing the issue. You should still be able to access the email address, even if you can't access your Dropbox account.
We will send you an email to the Community linked email address, you can then forward it to the email address linked to the account that you're facing an issue with, and that should do it.
Is it safe to assume that you have access to the email address -not the Dropbox account- linked to the account itself?
That would be fine - I don't get emails to [email removed as per Community Guidelines] directly, but will be advised when an email is sent to that one. There is otherwise no issues with access to my [email removed as per Community Guidelines] account or the ability to receive emails to it. The only organization apparently unable to communicate with that account is Dropbox.
