nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Child Item

Cannot display pdf (pdf cannot be open)

Katrinka

Hi!

I`m getting this message when trying to download a file through the link: cannot display pdf (pdf cannot be open) , on my phone.

And I did change 0 to 1. Also, other users can`t download the file. And, I don`t think it has to do with my phone apps, since I have no problem downloading files sent by others.

Am I doing something wrong?

Thank you in advance!

Find more posts tagged with

Mobile

Shared Links

Preview

Download

Developer

Promoted

Accepted answers

All comments

Hannah

Hey @Katrinka, thanks for joining our Community!

Do you see this error message, when you open the link and the file is not even previewable?

Or are you getting it after you have downloaded it and are trying to open it?

Can you also send me a screenshot of the error, so I can take a look?

Thanks!

Katrinka

Hi Hannah! Thanks very much for replying.

I see this error message, when I open the link and the file is not even previewable. Here`s the screenshot I managed to catch.

Thanks again very much

Hannah

Thanks for the screenshot, Katrinka!

Can you change the link from =1 to =0 and open it again? What are you seeing now?

Also, how large is this PDF file?

Katrinka

Thank you for taking time to help @Hannah !

If the link is with o, it says Invalid format. The file is 4.92 MB. Here`s the screen shot. Thank you so much!

Jay

Hi @Katrinka, could you try opening the shared link to download the file via another browser on your device?

Katrinka

Hi Jay!

I have a Chrome on my phone and laptop. I can`t open it on the phone, and so cannot other people. I can download it on my laptop.

Here, I tried with another file. https://www.dropbox.com/s/prg3vcfytfp3pjk/Stitches11.pdf?dl=0 and https://www.dropbox.com/s/prg3vcfytfp3pjk/Stitches11.pdf?dl=1

Jay

Have you tried other browsers, aside from Chrome, on the phone to open the shared link?