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No subfolders showing in Windows File Explorer

wgilbert3

I have a Dropbox folder on 2 computers. On my Windows 10 machine, it works with File Explorer just like any other folder. But on my Windows 7 machine, File Explorer does not show any subfolders on the left hand side; in fact, there is not even a carot (arrow) to expand the Dropbox folder. When I click on it, I get the subfolders in the right hand part of the screen. But they won't expand either (no carot/arrow) unless i click on them.

This makes moving files much slower than it should be.

My file explorer is set to display hidden files, so that isn't the cause. Other suggestions?

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Walter

Thanks for the screenshot @wgilbert3 - much appreciated.

As I expected, this is a functionality that comes from your computer's operating system - everything seems normal. What you see and described is actually normal and expected behavior.

Having said that, I am passing your comments along to the team as a suggestion for future consideration. If there's anything else I can do for you in the meantime, do let me know and we'll take it from there.

Thank you!

Walter

Sorry for any confusion this might have caused so far Bill.

What I was referring to was the expected behavior of your computer's OS. The "Favorites" section does not provide an arrow for any of the entries listed there as also shown in your screenshot - this is why I said this was expected behavior. This option is available for your libraries as you can see too.

If you need help locating the Dropbox Folder or creating a shortcut to it for that matter on your computer, please take a look here. Should you find that you're missing files or subfolders, let me know and I'll reach out to you via email directly so we can have a better look into this together.

Thanks for you swift replies so far - I appreciate it @wgilbert3!

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Walter

Hey there @wgilbert3!

Have you restarted your Windows 7 device as a first step to look into this issue? Can you also let me know if your desktop app is running and "Up to date" on both devices? Also, while I think this might be an OS specific configuration, would you mind sharing a screenshot of what you described so we can have a visual as well so as to know that we're troubleshooting the right thing here?

Thanks in advance for your response and cooperation.

wgilbert3

I've restarted Windows 7 many times with no change. The dropbox app says it is uptodate on both machines. I assume it is running since it shows up in the taskbar; not sure how else to know?

Screenshot below. Note how there is no carot/arrow on the Dropbox folder or the subfolders, vs. the Documents, etc. folders below.

Walter

Thanks for the screenshot @wgilbert3 - much appreciated.

As I expected, this is a functionality that comes from your computer's operating system - everything seems normal. What you see and described is actually normal and expected behavior.

Thank you!

wgilbert3

I can't believe that this is the "expected" behavior. All other folders of all types in Windows 7 File Explorer behave just like Dropbox is on my Windows 10 machine: no problem seeing subfolders.

there has to be something wrong with either the Dropbox program or some setting that it isn't working.

If this is really the "expected" behavior, then it needs to be fixed asap!

Walter

Sorry for any confusion this might have caused so far Bill.

Thanks for you swift replies so far - I appreciate it @wgilbert3!

wgilbert3

Walt,

Thanks; that is very helpful. I didn't realize the difference between Libraries (etc) and the top section of favorites.

What I should have figured out a long time ago is that you can right click on the Dropbox icon (in the top favorites section) and get the choice "Include in Library." Having done that, the Dropbox folder shows up under Documents (where I pointed it), with all of the expected behaviors (carot/arrow, subfolders, etc.)

I guess that should have been more obvious to me, but it wasn't. Wish I had figured it out earlier!

But now solved

Thanks

Walter

Thanks for the considerate reply @wgilbert3 - very much appreciated :slight_smile:

I am glad I was able to point you towards the right direction Bill and note that I remain at your disposal; should you need anything else, just let me know!

Thanks for using Dropbox and have a lovely weekend!

nycmin

Is it possible to have a dropbox folder that's not under Favorites or Libraries. I know in Windows 10, you can have it shows as it's own "drive" or it's own group. This is for Windows 7 however. Any instructions on how to do that?

Thanks

dropbox help.PNG

Walter

So you'd like to add a shortcut to your Dropbox folder on your Windows 7 computer @nycmin ?

If that's indeed the case, please have a look at the following Help Center article as it outlines how to best achieve what you had in mind:

https://help.dropbox.com/installs-integrations/desktop/locate-dropbox-folder

I hope this helps!

nycmin

Actually, see screenshot. I'm looking for something like this. Note, the screenshot is for Windows 10, but I'm looking for a way to do this on Windwos 7. Thanks.

https://www.google.com/search?q=dropbox+windows+7+left+hand+side+explorer+navigation+map&rlz=1C1CHBF_enUS859US859&source=lnms&tbm=isch&sa=X&ved=0ahUKEwjV3fSXjd3jAhXwg-AKHQYMC38Q_AUIESgB&biw=1920&bih=977#imgrc=pO00B7fM_UTbYM:

Walter

Thanks for getting back in touch @nycmin!

At this point, could you clarify if you're trying to move your Dropbox Folder or just the shortcut to it on your Windows 7 computer?

Can you forward me a screenshot of what you see on your screen instead of this?

Thanks!

nycmin

Hopefully this is helpful. So on my Widows 10 computer, I see this. I want to mimic this setup on Win 7.

https://drive.google.com/file/d/1GdoMSb3clvBg9cyg3uqj98pZ0_Ao7xZc/view?usp=sharing

This is a pic of what I see. I can't seem to insert a pic to this message. When I click the camera icon, it asks for the source address, image description, and size, but not sure how to input. Previously, I was just able to click on the camera icon, and then click on file, where my jpg is saved.

Walter

So you're trying to pin your Dropbox Folder on your quick access menu @nycmin - did I get it correct?

nycmin

No, I'm looking to pin it as it's own parent folder to the left. You'll see in the link/screen shot, but Dropbox is not under Quick Access, but it's own "drive/folder". Not sure how to best describe it. Am I making sense in what I'm looking for?

Walter

I'm sorry, I must be missing something here @nycmin.

At this point, I'll need you to send me two screenshots:

1. What you see on your Windows 7 computer

2. What you see on your Windows 10 computer (which is the ideal end result as you described it so far).

I'm attaching a screenshot to show you the ways to include screenshots in your next reply here: Attach image.png

Thanks for your patience and cooperation!

nycmin

Odd, the option to "Choose file" wasn't showing up yesterday. But now it is. So here are the two screen shots.

This is windows 10

dropbox help v3.JPG

This is windows 7. You'll see Dropbox is listed uner Favorites. Above, you'll see there's a ">" icon next to dropbox, box, google drive, so that I can easily see subfolders.

dropbox help.PNG

Hope this clarifies things. Thanks for your help on this.