Support Team/Users,
My dropbox pro has already auto renewed for 1 year. Is there a way i can cancel the subscription and get my refund back? Please advice. It is just one day since this happened.
You can downgrade your account at any time to prevent it from auto-renewing again. There are no refunds. When you downgrade you'll still finish any time remaining on your current subscription before the Dropbox quota granted by the Pro upgrade expires. After downgrading, your account will no longer automatically renew and no further renewal charges will be applied from that account.
But its been just hours since the account was renewed automatically. Is there some other option to cancel.. The payment is just approved and not processed overall.
No I'm afraid not. The T&C's do not allow for refunds I'm afraid. This is why you are emailed prior to renewal to warn you.
This is plain annoying. Its the kind of practice that makes you wish your service provdier will be disrupted out of business.
I just got the email saying I have been charged for another year. It is absolutely unacceptable that I have to accept this. ANy company that prides itself of good customer service would be willing to cancel an auto-renewed charge
This is total BS. You should have a grace period at renewal time!!!! I will work hard to make sure no one uses your services.
My dropbox Plus account automatically renewed on the 20th of June. I cancelled last night on the 26th of June as I no longer wish to have drop box. I would like a refund for the 129.00 charged to my account.[name removed by @JaneA for privacy reasons]
As per messages already posted there are no refunds I'm afraid. You needed to have done that before the upgrade when you received the emails.
Make sure you stop future ones at www.dropbox.com/plans
Hey @brianwinston416,
It's my wife's account and she did not tell me of any warning messages. I realized that,the yearly auto billing for the plus level had been made when it appeared in our credit card and found that there is no way to cancel now with a refund.We have it for another year that I don't need. You make the auto renew seemingly mandatory and you should, at least, give a grace period for a refund. It's a year. a long time! Why don't you do that and/or make auto renew optional. Really not a nice practice.
@Mark wrote:Or, going the other way, why dont consumers read emails and not ignore the repeated warnings of the impending auto renewal?It isnt Dropbox's fault that the emails they've sent have been ignored.
That's true but humans are fallible. My wife ignored the mesages but she doesnt't take care of the payments in our family. As far as I can tell, there's no way to sign up for the paid version of dropbox wthout autorenew being set. Why isn't auto renew optional as in most situations. Or at least be able to turn it off without cancelling?
Angie3 wrote: As far as I can tell, there's no way to sign up for the paid version of dropbox wthout autorenew being set.
As far as I can tell, there's no way to sign up for the paid version of dropbox wthout autorenew being set.
No, there isn't, but you can cancel immediately after subscribing, which will prevent it from auto-renewing. Subscribe one day, cancel the next, and you have a non-renewing subscription for whatever term you selected.
Why isn't auto renew optional as in most situations.
Becuase you're signing up for a subscription based service; not a one-off purchase. Like any subscription, they auto-renew until you no longer wish to be subscribed. I've never seen a subscription based service or product that didn't auto-renew.
@Mark wrote:You are correct. You can only join as a subscription service (as it states when joining).However. You can cancel the renewal as soon as you pay which means you keep your plan for however long you've paid for but it wont renew.So I could upgrade today, pay for a year and instantly downgrade at www.dropbox.com/plans. I'd then keep the plan I have for the rest of the year (i.e. to 15th Oct 2018) and it wouldnt auto renew.
Sure you are correct that this is possible but it's very unclear on your website that this is the way to cancel auto-renew. Most companies give a clearly marked choice to choose auto renew or cancel it. Cancelling the service is not the intuitive way to do this at all and dropbox knows it. I suspect that it leads to many unwanted autorenewals and lots of cash for dropbox.
Thanks for the feedback on the auto-renew feature, and how we could improve it. Will pass the feedback on to a group gathering such info to identify confusing or otherwise painful points from the perspective of our customers.
-Rob
Thanks for listening and caring! Very appreciated.
@Rob_Cash wrote: Thanks for the feedback on the auto-renew feature, and how we could improve it. Will pass the feedback on to a group gathering such info to identify confusing or otherwise painful points from the perspective of our customers. -Rob
I downgraded my account in 2015 and to this day I am still being charged 9.99/mo! Now I'm working with the fraud dept at my bank and will be going to the consumer protection agency here in FL. I've had my debit card changed 3 times now and somehow they continue to bill me! I have verified all my accounts are of the basic free account.
I have all basic free accounts, have never gotten an email, yet dropbox still charges me $9.99/ month! It's been going on for 4 years! My bank is out of options now and we have to file fraud charges and consumer protection complaints on dropbox.com now!
Have you opened a ticket with Support to investigate this? Is it possible that there is an account with a mistyped email address, etc?
You can start the process at this page:https://www.dropbox.com/support/email/billing_and_payments
@FLConsumer wrote: I've had my debit card changed 3 times now and somehow they continue to bill me!
I've had my debit card changed 3 times now and somehow they continue to bill me!
For future reference, and this is for any subscription service, not just Dropbox, changing the card doesn't always cancel existing recurring charges. The card details are only used to authorize the subscription. After that, the authorization already exists between the company and your bank, so your bank just continues to allow the charge. The card number no longer matters at that point. To cancel a recurring charge, you need to actually cancel the service in question.
I've changed cards while I've had active subscriptions, and I didn't have to update the subscriptions until the expiration date of the original card came up.
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