Mobile

Can no longer export to Kindle from Dropbox.
Until a week ago, I always sent our sermon notes from Word to our Kindle Scribe, but now the files aren't showing up at all. I can still send a link to someone via text, etc. They don't show up in my Kindle app on my phone, either. What happened?
Free trial pop-up prevents accessing Dropbox from mobile browser (Firefox)
This is mostly a bug report (unless I've overlooked something obvious), as I couldn't find a better place to report it. When using the Firefox browser on my Android phone, I am unable to access my Dropbox files (via https://www.dropbox.com/home ), because almost immediately I get a full-screen pop-up offering a free trial…
Mobile image preview: Shows file name, and disables scrolling.
(Mobile) When I view images.. And then to next image file, always have filename & some info on top & bottom side. When scroll to next image, I don't want to see the filename & info.. But it does not going to next image without these info..
Two‑factor authentication app
Dear Dropbox Team, I would like to suggest that you create a dedicated two‑factor authentication (2FA) app for both mobile and desktop. What would make your solution different from existing authenticator apps is the ability to store a secure backup of the 2FA secrets directly inside the user’s own Dropbox account. This…
I find it very difficult to export files in the Dropbox app for iOS
On iPhone, Dropbox no longer shows an Export file option for me in the Files tab for [FILENAME] or [FILENAME] files. The only visible Share option pushes link sharing, and the only way I found to send the actual file is a clumsy workaround through Print and then the iOS Share button. If this is an intentional product…
My video has no audio after downloading it from the Dropbox mobile app on iOS.
Just recently I have been downloading a video file with Audio but then after downloading the video loses audio and the Dropbox video in server loses audio unless I delete the app and log in again.
Is there an option to view only top-level folders on the iPad mobile app?
On my Mac desktop there is an option to view all folders via the left side navigation panel. This does not seem to exist on my iPad. Thus, when I choose "Files" from the navigation at the bottom screen on the iPad, there is no such option. Instead, "Files" shows me EVERYTHING as both folders and files. Is there a way to…
Delayed camera upload
It would be very helpful to have an option to delay automatic camera uploads. Right now, photos are uploaded immediately, which means I often have to delete unwanted photos twice – first on my phone and then again in Dropbox. A delay (or temporary queue/“review before upload” option) would make it much easier to sort and…
OCR feature doesn't work on scanned receipts (Dropbox Plus)
I have a paid account (Dropbox Plus). Supposedly you can scan receipts with the mobile app then search by words that appear in those receipts and it will pull them up. But it doesn't work. The receipts are legible when scanned, but for whatever reason, the OCR feature does not seem to work. I searched the help center and…
I update my files on my PC, but they don't change on my phone.
I am having a problem linking my dropbox files on my PC to my iphone. When I update the files on my PC there's no change to them on my phone. Any help would be appreciated but please use simple actions as I am technologically challenged. Thank you
I can't find the file I uploaded to my Dropbox account via Voice Record Pro.
I have used Dropbox for years. Once a week I upload a file from Voice Record. Today when I tried to upload the file, I was prompted through a new logon sequence. Then I uploaded the file, but it is not in my regular Dropbox account. I suspect a second account was created because the file was uploaded someplace where I…
File location not visible when searching using the Android mobile app.
Until recently, files found by search also displayed the file location. This appears to have been removed. Please restore this functionality.
Unable to see highlighted words anymore when using search filter.
So this has been starting to happen for a couple months now, and I'm not sure why. I can hardly find any answers to this problem and I'm not sure what to do. I have pdf files of books and I'm trying to use the search filter so certain words can be highlighted for me, my eyesight is not very good and this always helped me…
How can I re-upload all of my iPhone photos via camera uploads?
I discovered (when I happened to look in the "Camera uploads" settings) that I can upload Photos in the original format from my iPhone to Dropbox. Unfortunately, that setting had defaulted to "jpg", so all my photos until now have uploaded as jpg. I would like to reupload all my Photos from my iPhone to Dropbox but I can't…
Latence sur forumactif
Subject: Severe latency when loading Dropbox-hosted files on Forumactif forums Hello Dropbox Support, I am contacting you because several Forumactif forum administrators are currently experiencing severe latency when their forums load files hosted on Dropbox. The issue started around June 2, 2026, at approximately 8:00 PM…
How can I view only the photos I uploaded from my camera in the Photos tab?
Hi, How can I view only the photos I uploaded from my camera on my Android and iPad? When I open the app on either Android or iPad, I tap the “Photos” option, and I see all the photos from my entire Dropbox account—that is, from folders outside of my “Camera Uploads” folder, such as folders where I store photos of…
I don't see any search results for my .doc file on my iPhone.
I can see the search file list complete on my Mac but quite many are missing on the iPhone. I see that NO .doc file is shown. Only .pdf, .ppt and images. File type selection does not include an "All" tag?? And why even if selecting "Documents" (mine is a .doc) it does NOT show it? Anybody could help, PLEASE?…
How to keep original photo file names when uploading from iPhone to Dropbox
How do I prevent Dropbox from renaming my uploaded photo file names to date/time? It is important information that I would like to preserve as I need to tie photo numbers I read on my phone to documents in real time. Renaming them back to the original file name takes too much back end work. ie) IMG_001.jpg is renamed to…
My Dropbox files aren't showing on the Files app on my iPad.
This discussion was created from comments split from: iPad Files app not showing Dropbox folders and how I managed to solve this..
I can't share a file from my Dropbox mobile app on Galaxy S10+ (Android 12).
I'm not able anymore, from my galaxy S10+ (android 12), to share a copy of a file. This was possible 2 weeks ago. i already asked dropbox.com/support and reinstall the app. No solution found Any solution ? Thanks for help
I see a blank screen, when I use the "Upload photos" button on Android.
For the last two days I've been unable to upload photos through the Upload Photos option. Although I have lots of photos on my phone I just see a blank screen. Before yesterday I always saw all the photos I'd taken grouped by day so I could just click a day and upload all photos I took then. I can still upload them through…
Boxifier/MyCloudHome upload fails when trying to sync files from my iPhone.
Hi Everyone, I'm wondering if others have encountered this scenario: I use WD MyCloudHome as my home server, with a drive mapped to my laptop where I have Boxifier and Dropbox installed. If I use my laptop to manually create a subdirectory under a folder that has been "Boxified", the new folder is synced with dropbox…
I'm not able to share a file from the mobile app on my iPhone 13.
I'm not able anymore, from my iphon 13, to share a copy of a file. This was possible before, few weeks ago, and from the same account is possible from my daughtre iphon. Already updated and re installed the app. Any tips?
Locked out of dropbox-no access to email verification code
I am locked out of my Dropbox account (email: ;;guide1[Removed as per Community Guidelines] ). I know my password, but Dropbox is asking for a 6-digit verification code sent to my email, and I no longer have access to that email. I recently changed my device (moved from old phone to new iQOO device), and I reset the old…
Can I locate and install older versions for the mobile app?
I've been using Dropbox successfully for years on three devices including an old tablet running Android 5.1.1. That machine was getting rather cluttered so I decided to tidy it up by uninstalling several unused apps, but inadvertently also removed Dropbox. I've now tried to re-install Dropbox but I get "not compatible with…
The mobile app is crashing on my S25 Ultra Android.
Question or Issue Android app crashing on s25ultra. Phone sent a message saying this and to put it in deep sleep. The dropbox app has not been working well with word
Migrate/Redeem Reward Points from the Advocates to the New Deeto Community Account/App
Hi, @Neal it's nice to meet you. I'm in the process of migrating from our previous Advocates to the new Deeto Account/App. Thanks for the new experience. I managed to log in to the Deeto Account and was in the process of updating my Profile details when I realized my previous Rewards (4785) on the Advocates portal hadn't…
I've enabled my camera uploads, but it won't work. What can I do?
For some unknown reason my camera uploads is turned off and when I go to settings to turn it on it does nothing. Not that long ago it was so easy for me to upload onto dropbox from my phone and now I can't upload any photo's. it won't upload automatically and manually I can't upload it either. Any help is appreciated.
Why are my files greyed out when exporting on the mobile app?
Can someone please help me or send me to the right place to learn how to use Dropbox correctly? Whenever I try to import a file into another app, all of them appear grey and do not have arrows for me to click on to export them. It's so frustrating to me. If anyone can point me in the right direction to learn how to use…

Mobile

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