Mobile

Trying to download a 42.2 GB MOV file, but I haven't been able to download it fully.
Hi there, I've been trying to download a 42.2 GB MOV file for the past two days, but I haven't been able to download the file fully. I tried downloading on my desktop and iphone as well. What always happens is that it downloads at my usual download rate, and once it gets to around 20-25 GB it'll abruptly stop. I have…
Why was the Upload camera photos onl when plugged into charger feature removed from the Android app?
This was a great feature because it gave you a opportunity to delete any rubbish photos before they get uploaded to Dropbox at the end of the day when you're phone gets plugged in to charge. Why remove it???
Sound of mp4 videos is weird in mobile app
When I play some mp4 videos in my dropbox app, the sound of it is weird and unclear. I am sure the original videos are fine as I play them on my computer, and it works fine.
Creating a link and using it for QR code makes the pdf invalid
I uploaded a .pdf into dropbox and created a link to share it with others. Then used that link to create a QR code. When I share the link directly, all is well. When I share the QR code, I get a message on my (android) phone: "Cannot display PDF (name_file.pfd is of invalid format)" People will only be using the QR code on…
I don't have the option to create a Word document in the Dropbox Android app
I can't create a word document from either libreoffice or microsoft word from within the dropbox app. I select a "create or upload file" within db app on android and only an option to create a "text file" emerges. Please advise. This has been going on for months.
Syncing issues between my Dell XPS17 laptop and my mobile and tablet devices
Hi, This is the first time I’m posting and really need some help please regarding synching issues between my Dell XPS17 and my smartphone, Samsung Galaxy. The problem is that the entire Dell XPS17 backup does not show up anywhere in my mobile Dropbox app....so since the Dell XPS17 backup does not appear on any of the…
I can access my files on the mobile app, but not my PC
I'm able to view my Dropbox folders and files on my cell phone. Unable to view folders and files (other than 2 videos) on my pc. One of the key purposes of dropbox is storing and accessing data, right? Not sure why I'm having this problem. Hmm Appreciate any support you might be able to offer.
Dropbox gives me an error when I tried to upload a high size zip file in the iPad app.
Hello, When I tried to upload a high-dimensional zipper, Dropbox gave an error in the iPad app. Has anyone had a similar problem?
The option to send a photo to Dropbox while in my camera roll is gone after I updated my app.
The option to send a photo to Dropbox while in my camera roll is gone after I updated my app. That is my most used send feature. It’s not even showing in the options to add it back. How do I fix this?
I need iPhone Live Photos to upload.
I cannot believe Dropbox does not support iPhone Live photos. Why??? I used Onedrive or Google Photos to upload my photos. and all of them supported live photos. I am always waiting for Dropbox to support it. Anyone can tell me when? I'm still using the Free plan until dropbox to support it.
Can anyone please assist me in resetting my Camera Upload settings?
Can anyone please assist me in resetting my Camera Upload settings? I have uploaded some a LONG time ago, but want to do one big purge from my phone and start fresh with Camera Uploads in Dropbox, capturing EVERYTHING in my photos folder in my iPhone.
"Dropbox needs access to photos" message, but no option to allow access
This same problem: https://www.dropboxforum.com/t5/Apps-and-Installations/iPhone-Dropbox-upload-needs-access-to-photos/td-p/361741 - The "solution" didn't work for me in the link - I've rebooted the device - It's on the latest iOS - The dropbox app is current No, I'm not going to wipe my iPad just for a years long dropbox…
Can no longer save current or new MS word or excel file on dropbox with android devices.
I can no longer save current or new Ms word or excel files on dropbox, when I try and do so I get "Can't edit - This file is read-only. To edit it, first save a copy of the file". I get this even on brand new files never saved before, when I select Save a copy it comes up with the same meesage again. It works fine with my…
Dropbox thinks my iPhone is locked and won't upload photos.
dropbox thinks my iPhone is locked and won't upload photos
Using Dropbox in China, is this possible?
Will I be allowed to use Dropbox in China went on holiday for two weeks as I’m not sure if it’s been banned looking at a church I did it looks like it’s Band and it be a lot of hassle having to do it when I get back home instead of doing a daily update from the mobile app when I’m on Wi-Fi
Excel Files not opening to edit in Excel from Dropbox.
Started this week. On my phone I can open an Excel file in Dropbox as a preview but when I click on the edit button I get the Office Excel opening (Downloading from Dropbox) screen, then it flips to the "Microsoft Office Integration would like access to the files and folders in your Dropbox. Learn more. > Allow screen" I…
Alphabet slider on the Dropbox app on iOS doesn't work with folders
On Dropbox app iPhone iOS 15 There is an alphabet slider that you can use to jump to different parts of your dropbox quickly. You used to be able to use it for any file in dropbox, but now it doesn’t work for folders. is there a possibility of correcting the situation so that the alphabet slider also works for the photos…
Old files still show up on the mobile app after I re-organized my files
I have completed a reorganization on my desktop DROPBOX folder (located under the C drive, users, my name, Dropbox). I just finished downloading all of the files. They are available on the web and show up correctly. However, on my mobile phone app for Dropbox, the old Dropbox files are still showing up. I have logged in…
Can photos I delete from my phone automatically be deleted from Camera Uploads too?
My iPhone photo library is automatically backed up to my Dropbox (which is great) but I find myself having to frequently manually delete photos previously uploaded to Dropbox when I delete them from my iPhone. Is there an option where this can be done automatically? It's easy to accumulate thousands of photos that I no…
I can no longer see my Mac backup on the website and the mobile app
I have been using dropbox for more than 5 years without any issue. Recently when i opened in Dropbox.com, I am not seeing my Mac folder which was syncing. Instead i am seeing that as a Backup (dont know whether it is syncing). Also when i open dropbox app on cell, this folder dont showup and cant access my Mac. I also…
Backed up folders no longer show on my mobile devices
I've been using Dropbox Basic for about 2 years, without issue. Ever since they released Backup, and I clicked to enable it without knowing it was a big deal, I've had to basically start over with setup. I am on a Mac at home, and want my Desktop, Documents, and Downloads items synced to Dropbox so that I can access them…
Camera Upload Settings on iPhone: Ensuring All Photos Included
Under Camera Roll Upload Settings on iPhone: If "Upload from" is set to upload "Camera Roll" will the photos in "Smart Albums" and "Your Albums" be included as well? I want to ensure all photos, regardless of tags for favorites or if assigned to other albums, get backed up.
Version 378.1.2 running on Android 9. The app will not launch. Thoughts?
Hi Version 378.1.2 running on Android 9, phone is an Honor Play COR-L29 The app will not launch... any ideas? Are others experiencing issues? Andy
New Dropbox Backup does not sync to Dropbox iPhone App
There is a new PC folder (labeled PC) created in the new backup program that backs up my files on the internet (dropbox.com) only . However, that same folder does not appear on the Dropbox App on my iPhone or on my PC (dropbox folder) - so none of the new files that are downloaded to the internet sync with the iPhone App.…
Embed video code. video not playing on iPhone (Safari, Chrome)
Hi, Dropboxcommunity! I have the following problem: I embed the code on the website to play the video: <video width='100%' autoplay='true' playsinline='' loop='true' muted='true\'> <source src='https://www.dropbox.com/s/0acg085wlvdpfti/spaten_identity.mp4?raw=1' type='video/mp4'> </video> 1. Everything works fine on…
Sharing with non-members asks them to download the Dropbox app.
I follow the instructions about sharing files with non Dropbox users, but when they receive the files, they are asked to download DropBox app. Please advise.
Two step verification codes not being accepted for phone app
I installed the app onto an older Apple SE but that shouldn't matter. Two attempts to complete two-step verification, both 6-digits numbers I received rejected as invalid. Dropbox does not appear to have phone support (?)
Does offlining on the mobile app actually download the files to my local device?
I've seen older versions of this question which are marked as "Solved" but the solutions don't seem to work. - I have a folder of Music in dropbox - I switched the "Offline Use" on - Dropbox showed a percentage of downloaded, it now shows a green checkmark circle - My "Internal Storage" has increased by the size of the…
Links from Dropbox no longer show a preview on Apple Messages
In the last 24 hours, Dropbox has stopped showing link previews when sending over Messages in iOS. Now, only the Dropbox icon and name shows. Has anyone found a fix for this? Before and After Screenshots attached.

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