Mobile

Camera Uploads not uploading all photos on iOS
I have recently noticed that not all photos from my Camera Roll have been uploaded during the "Camera Uploads" process. it seems that photos that I add to my camera roll from a message someone has sent me do not seem to be uploaded. I am now worried that I may have lots of photos that haven't gone up to Dropbox but I don't…
Can’t open a .pdf file in a shared link.
I can’t open a pdf file from a sharedlink (iPhone). But I can view it with my another phone. I have tried many ways. Like logging out and deleting the app, rebooting my phone, logging in with another account. It still says ‘Couldn’t load the file’ with a cat on the background. It is a non downloadable link, just for…
Dropbox iOS app taking up 1.3GB of local app data storage but no offline files?
As you can see in the screenshot, the Dropbox iOS app is taking up 1.37GB of space in app storage alone. But I have no offline files. Things I've done: * Made sure that I have ZERO files marked as "Make available offline". So no files are being explicitly stored. * Explored the settings menu deeply. No where can I find a…
Video files are corrupted after downloading them locally.
Hi my friend uploaded videos to Dropbox but when I download them to my samsung s10 phone they loose the colour and become almost black and white, then when I try to edit them they say the file is corrupted? I managed to download the videos to a Samsung S20 phone and they came through fine but then when I upload them to a…
How to enable auto backup for specific folder (WhatsApp) on my Android device to Dropbox?
This feature is suddenly critical worldwide, as Google has suddenly declined to support backing up WhatsApp messages and pictures. So it's critical for my work and personal records. NB this question was raised before indicating it's currently not possible. The thread has been closed for futher comments.…
Automatically move files from "camera uploads" to other folders
Hello everyone, I have 4 people in my family that constantly take pictures. I have an iCloud + account so that I can make backups of all our iPhones and iPads. Problem is that it is out of storage space and I don't want to pay for another subscription. Now I know that I am able to use the "Camera Upload" feature. However,…
Android file saving and moving content should have a search function.
On Android: When I am trying to save a file, Dropbox does not have a search function, making it so I have to go through the entire directory manually. When I am trying to move a file, Dropbox does not remember where I am, sending me to my main directory, when all I am trying to do is move a file, a folder back or into a…
"Account Limit Reached for Dropbox" error, when trying to open an Excel file on my phone
Hi I am trying to open an excel spread sheet on my phone using Office 365 and the file is stored on Dropbox but it won't let me open it as I keep getting the error Account Limit Reached for Dropbox. I have one my phone signed into Dropbox and I only noticed this today.
iOS mobile app crashes when scanning a file with more than 10 pages
Hello. When I am scanning a document with more than 10 pages the App closes on my iPhone without saving. One or two pages work fine. Does anyone have the same problem. Is it a bug?
Using Dropbox on Android phone. .psafe3 files cant be previewed msg appears
Using Dropbox on Android phone. msg appears .psafe3 files cant be previewed. Same msg for all Dropbox file types. How do I clear this msg?
Issue uploading photos with Camera Uploads from Android via WiFi
I have camera upload turned on only via WIFI(use mobiledata is off) the app says I´m offline. I can can reach my photos via the app open and browse via WIFI so that works. so know the strange thing 1.I set my phone into flight mode (no network at all) 2.turn on WIFI explicit(still phone in flight mode, no mobile network)…
Can users completely skip the prompt to open the mobile app when we're sharing files with them?
We've shared a folder, but on mobile the visitors are all blocked by the landing page for the mobile application? How can we avoid having this intermediate page that loses our visitors who are not used to digital?
Attaching files from Dropbox in Outlook mobile app doesn't show full results.
I'm using outlook app on Android phone. When I try to add an attachment from Dropbox, (from going "Attach a file" then in "Other locations" selecting Dropbox) the list of files it shows me is not complete or matching the actual file structure in Dropbox. So I cant access the folders and files I need. I have the Dropbox app…
Can’t edit Excel .xlsx in iphone (app is updated)
Hi, I hope someone can help me out. My iphone app version is 322.2.2 And I am trying to edit through ny iphone app an excel document (which I created on my Mac and is saved as an .xlsx. I click on rhe doc and then click “open” (which is in a gray box at the bottom) but I dont get the editing (pencil icon) option after…
The position of a folder changes after renaming files in it
I have a folder with about 1000 files. When I add a bunch of files to it, I need to rename each one to a specific rename. Before the recent upgrade, after renaming a file, it would go to the renamed file or stay in the same folder location from where the file was before it was renamed. Nos after each rename, the position…
Trying to download a 42.2 GB MOV file, but I haven't been able to download it fully.
Hi there, I've been trying to download a 42.2 GB MOV file for the past two days, but I haven't been able to download the file fully. I tried downloading on my desktop and iphone as well. What always happens is that it downloads at my usual download rate, and once it gets to around 20-25 GB it'll abruptly stop. I have…
Why was the Upload camera photos onl when plugged into charger feature removed from the Android app?
This was a great feature because it gave you a opportunity to delete any rubbish photos before they get uploaded to Dropbox at the end of the day when you're phone gets plugged in to charge. Why remove it???
Sound of mp4 videos is weird in mobile app
When I play some mp4 videos in my dropbox app, the sound of it is weird and unclear. I am sure the original videos are fine as I play them on my computer, and it works fine.
Creating a link and using it for QR code makes the pdf invalid
I uploaded a .pdf into dropbox and created a link to share it with others. Then used that link to create a QR code. When I share the link directly, all is well. When I share the QR code, I get a message on my (android) phone: "Cannot display PDF (name_file.pfd is of invalid format)" People will only be using the QR code on…
I don't have the option to create a Word document in the Dropbox Android app
I can't create a word document from either libreoffice or microsoft word from within the dropbox app. I select a "create or upload file" within db app on android and only an option to create a "text file" emerges. Please advise. This has been going on for months.
Syncing issues between my Dell XPS17 laptop and my mobile and tablet devices
Hi, This is the first time I’m posting and really need some help please regarding synching issues between my Dell XPS17 and my smartphone, Samsung Galaxy. The problem is that the entire Dell XPS17 backup does not show up anywhere in my mobile Dropbox app....so since the Dell XPS17 backup does not appear on any of the…
I can access my files on the mobile app, but not my PC
I'm able to view my Dropbox folders and files on my cell phone. Unable to view folders and files (other than 2 videos) on my pc. One of the key purposes of dropbox is storing and accessing data, right? Not sure why I'm having this problem. Hmm Appreciate any support you might be able to offer.
Dropbox gives me an error when I tried to upload a high size zip file in the iPad app.
Hello, When I tried to upload a high-dimensional zipper, Dropbox gave an error in the iPad app. Has anyone had a similar problem?
The option to send a photo to Dropbox while in my camera roll is gone after I updated my app.
The option to send a photo to Dropbox while in my camera roll is gone after I updated my app. That is my most used send feature. It’s not even showing in the options to add it back. How do I fix this?
I need iPhone Live Photos to upload.
I cannot believe Dropbox does not support iPhone Live photos. Why??? I used Onedrive or Google Photos to upload my photos. and all of them supported live photos. I am always waiting for Dropbox to support it. Anyone can tell me when? I'm still using the Free plan until dropbox to support it.
Can anyone please assist me in resetting my Camera Upload settings?
Can anyone please assist me in resetting my Camera Upload settings? I have uploaded some a LONG time ago, but want to do one big purge from my phone and start fresh with Camera Uploads in Dropbox, capturing EVERYTHING in my photos folder in my iPhone.
"Dropbox needs access to photos" message, but no option to allow access
This same problem: https://www.dropboxforum.com/t5/Apps-and-Installations/iPhone-Dropbox-upload-needs-access-to-photos/td-p/361741 - The "solution" didn't work for me in the link - I've rebooted the device - It's on the latest iOS - The dropbox app is current No, I'm not going to wipe my iPad just for a years long dropbox…
How you use Dropbox; Sailing edition
If there’s one thing that always puts a smile on our faces here on the Dropbox Community, it’s hearing about new and unique ways that our members have found to use their ‌Dropbox account, and this might be one of our favorites so far. @BasseART shared how he uses Dropbox for sailing trips, both in the planning stage and…
Can no longer save current or new MS word or excel file on dropbox with android devices.
I can no longer save current or new Ms word or excel files on dropbox, when I try and do so I get "Can't edit - This file is read-only. To edit it, first save a copy of the file". I get this even on brand new files never saved before, when I select Save a copy it comes up with the same meesage again. It works fine with my…
Dropbox thinks my iPhone is locked and won't upload photos.
dropbox thinks my iPhone is locked and won't upload photos

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