-
The mobile app and website on Android keep logging me out of Dropbox
When I log into Dropbox, I have to re-log in repeatedly. While moving files to my device, especially if I move multiple files. I like being logged out when there's too much time of inactivity but having to log in during activity should not be required
-
Dropbox app taking up too much space on my phone
My dropbox app is utilizing 25gb of phone storage data while all files are stored online. What is causing this? It seems that if I upload fotos and videos from my phone to dropbox it impacts the phone storage memory. How can this be resolved?
-
Camera Uploads - Back Up - All Photos vs New Photos Only
Camera Uploads - Back Up - All Photos vs New Photos Only I have just uploaded all my photos from my iphone into dropbox using the camera upload/back up/all photos option. I am going to delete all the photos from my phone now I have done this. I don't understand what the difference is for the 2 settings of 'All Photos' and…
-
Android Dropbox Mobile App Not Showing File Download Progress Bars.
I've tried about every possible fix from deleting the app to clearing storage and cache. This only started happening recently maybe within the month. This happens when downloading a file or clicking "Make Available Online" Any help or tips would be appreciated.
-
New to Dropbox: How can I use it with Adobe Scan?
Trying to use DropBox with Adobe Scan for tax purposes: sharing with Thomson Reuters. Any suggestions for beginner help? I want to view my mobile scans and edit, to delete and upload new, as needed.
-
How to prevent showing this "get the app" page when others open my shared links on mobile?
I've been considering switching back to dropbox but this thing just makes me hesitate. How do you prevent this "get the app" page from showing up when you share a link to someone who opens it on a mobile device? I thought dropbox was more business oriented, and the last thing I want is to create annoyance or hassle for…
-
RE-upload already synced photos
Hi! First time posting while using dropbox forever. Had some photos sent from a friend and wanted them synced along the rest of my camera roll. Photos were on HEIC format. Syncing started on my android phone but it was uploading files as it was (On my iPad I have turn on the option to upload HEIC files on JPG format). I…
-
How to get Apple ProRAW images to transfer from iPhone
I just upgraded to an iPhone 12 Pro, and have been looking forward to using the new ProRAW format. However, when I upload a photo to DB using the app on the iPhone, it transfers it over as a .JPG. Does anyone know the way to get it to transfer as a native ProRAW, which I believe is a variant on a DNG file? I notice there…
-
Dropbox iPad app is taking up 280GB of memory
On my iPad, I have synced 206GB of files (Dropbox -> Gear -> Space used). However, on Ipad Settings -> General -> Ipad Storage, Dropbox is taking up 280GB. In the past, I synced more files but I unsynced them to free up space. But Dropbox is refusing to release the space back to iOS. Any ideas, short of deleting dropbox…
-
Can I switch between two accounts on an iPhone?
Possible to transition between two separate dropbox accounts on an IPhone?
-
New message notifications will not go away
I have several “unread” messages from Dropbox which when opened or marked as read the “2” displayed above the icon will not go away. The marked as read button does nothing and there appears to be no way to delete the messages ? Using app on new iPad Pro.
-
Dropbox app running slow on Samsung S21 Android 13
hello. I am a long time user of basic DB. has been brilliant, easy to use and very quick. Last couple of days it is running like a dog. e.g Click on a folder takes 25secs to display, if at all, or click on Home tab get square with blue lines like "hanging", or click on xlsx file and doesn't open. I do use KeePass db on…
-
Android App stopped showing most recent version of .txt file
I have a Grocery List text file in the Dropbox folder on my PC that I also access on my phone via the app. The app has stopped pulling up the most recent version of the text file. Here are further details: 1. The app accurately tells me when the file was last changed. E.g. it currently says "modified 18 seconds ago." But…
-
IPadOS 17.3.1 is not recognize DropBox as unlocked
Use Pages on iPad running iPadOS 17.3.1. Save files to Drop Box as PDF so they may be uploaded to various sources. Until Tuesday, never had a problem. Now, even though I have turned off the pass code in Drop Box, when selecting it as a Source, error is that drop box is locked. There is now a new icon appearing: which seems…
-
Shared file not syncing consistently from Ipad MS 365, but it will update from a computer
I have dropbox for business. I have some employees that are not dropbox team members but I would like them to update some shared files through dropbox for reporting purposes. It works seamlessly when they are using a computer, but it rarely works when they are using an ipad or other mobile device (oddly, it seems to work…
-
Txt files now open in preview mode instead of the Dropbox Text Editor directly
My files are created as plain .txt files. In the past they would open directly with the Dropbox Text Editor as I had selected the Dropbox Text Editor as the default in the phone app. Now the files only show preview mode! Now must select the EDIT icon to edit them – using the Dropbox Text Editor. This occurred after my app…
-
Third party app not correctly linking to file structure
We are using Bluebeam Revu for iPad which connects with Dropbox. It used to work just fine, but a few years ago Dropbox stopped showing the full file structure within the Bluebeam Revu for iPad app. I've been working with Bluebeam tech support off and on about this issue for this whole time, but they still can't figure out…
-
Dropbox attachment for Android Text Message doesn't appear in new phone.
My Android S10 Android Message App when clicking the + button had a Dropbox option for attachments. My Android S24 does not have that option, the only way to access Dropbox files is through Image-Browse. Anyway, to have the Dropbox option added without having to do the two extra steps. Thanks!
-
Duplicated iOS camera uploads
Seriously DropBox can you please allocate some resources to solving this issue. Either give users the ability to merge duplicates photos or bulk delete them. You’re such a clever bunch put this on your roadmap 🙏
-
Updating .txt files on PC doesn't update it on the Android app unless the file is renamed
Some days ago started problems with .txt files syncing between PC and Android. When changing and saving file in PC the Anrdoid DB folder shows new saving date but when opening file the content is old. Android DB is updating the file content only when changing the file name in PC. Problem seems to be on Androids side.…
-
It takes a long time for the scanning process to start on the mobile app
When I open Dropbox Mobile and press the + button to scan a document, it takes sooo long for the camera button to pop up. How to fix this? (Other apps like Notes reveal the camera app much more quickly!)
-
Android application doesn't work on latest android (Samsung S23)
Hello! I'm trying to install the Dropbox application on my smartphone, but unfortunately something goes wrong. First, as usual, I enter my credentials, then 2-step verification code, application seems to be started, then asks a permission "allow notifications": allow or disable. But then, regardless the choice, the screen…
-
"You need the new app to continue" message when sharing a link
I'm so (today more than ever I'm this close to cancelling my subscription here and moving to any alternative) annoyed by now with this - I share a link to my clients with their content and they get a message "you need the new app to continue", sometimes they don't get it, sometimes they do, sometimes even I get it and it…
-
Background Automatic Upload Has Never Worked on my iPhones.
The automatic background photo upload function has never worked on any of my iPhones (current one is 11), and yes, I have rebooted the phone. Photos will only upload from the phone when I open the a Dropbox app. Please help!
-
Android Scanner Creating Pixelated PDFs
I have been using the scanner feature on my Android device to create PDF documents for quite a while. After a recent update, the scanner is creating distorted files with pixelation when I use the Black and White scan setting. I have viewed the documents on other devices in other apps and the problem is the file that the…
-
All of the sudden I can't play audio files on my iPhone... any idea why?
I have the Dropbox iphone app and all of the sudden the m4a and mp3's in my folders are not playable. I see the same audio thumbnail I have always seen but it just spins and spins and eventually becomes an image. This is happening on mobile web via safari as well. Has anyone experienced this?
-
Preserving time-date stamps when uploading from Photos on Mac or iPhone
Hi - I am compiling photos from a family reunion. 14 people will be uploading photos. I would like the date-time stamp of when they were taken to be preserved, so all photos from all people are organized in date-time order. Is this possible? When I just uploaded several of my photos as a test, the date-time listed is that…
-
where have all my photos gone?
I'm not sure what's happened and I'm really frustrated. I got a new phone a few weeks ago, downloaded Dropbox and set it up so my photos would upload automatically from my phone to Dropbox. Not only did that not work, but when I sign into Dropbox on my desktop none of my photos or files are there. Everything is gone. I…
-
Photos and videos missing in iOS app
I just disocovered that many, seemingly random, videos are missing from the photos tab in the dropbox app during a 4 month period. The files are there, the properties are the same as other videos that ARE there, but, when scrolling through the thumbnails they are not shown. Nothing was different about the device they were…
-
Android 14: Camera Uploads needs access to storage
Those of you who have this error: 1. In Android Settings, go to Apps. Select Dropbox. 2. Click "Force Stop". 3. Click "Permissions". 4. Click on "Photos and Videos". 5. Select "Don't Allow". 6. Restart Dropbox. Open Dropbox Settings. 7. Click on Camera Uploads. 8. Dropbox will ask you for permission again. Select "Allow…