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Third party app not correctly linking to file structure
We are using Bluebeam Revu for iPad which connects with Dropbox. It used to work just fine, but a few years ago Dropbox stopped showing the full file structure within the Bluebeam Revu for iPad app. I've been working with Bluebeam tech support off and on about this issue for this whole time, but they still can't figure out…
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Dropbox attachment for Android Text Message doesn't appear in new phone.
My Android S10 Android Message App when clicking the + button had a Dropbox option for attachments. My Android S24 does not have that option, the only way to access Dropbox files is through Image-Browse. Anyway, to have the Dropbox option added without having to do the two extra steps. Thanks!
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Duplicated iOS camera uploads
Seriously DropBox can you please allocate some resources to solving this issue. Either give users the ability to merge duplicates photos or bulk delete them. You’re such a clever bunch put this on your roadmap 🙏
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Updating .txt files on PC doesn't update it on the Android app unless the file is renamed
Some days ago started problems with .txt files syncing between PC and Android. When changing and saving file in PC the Anrdoid DB folder shows new saving date but when opening file the content is old. Android DB is updating the file content only when changing the file name in PC. Problem seems to be on Androids side.…
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It takes a long time for the scanning process to start on the mobile app
When I open Dropbox Mobile and press the + button to scan a document, it takes sooo long for the camera button to pop up. How to fix this? (Other apps like Notes reveal the camera app much more quickly!)
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Android application doesn't work on latest android (Samsung S23)
Hello! I'm trying to install the Dropbox application on my smartphone, but unfortunately something goes wrong. First, as usual, I enter my credentials, then 2-step verification code, application seems to be started, then asks a permission "allow notifications": allow or disable. But then, regardless the choice, the screen…
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"You need the new app to continue" message when sharing a link
I'm so (today more than ever I'm this close to cancelling my subscription here and moving to any alternative) annoyed by now with this - I share a link to my clients with their content and they get a message "you need the new app to continue", sometimes they don't get it, sometimes they do, sometimes even I get it and it…
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Background Automatic Upload Has Never Worked on my iPhones.
The automatic background photo upload function has never worked on any of my iPhones (current one is 11), and yes, I have rebooted the phone. Photos will only upload from the phone when I open the a Dropbox app. Please help!
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Android Scanner Creating Pixelated PDFs
I have been using the scanner feature on my Android device to create PDF documents for quite a while. After a recent update, the scanner is creating distorted files with pixelation when I use the Black and White scan setting. I have viewed the documents on other devices in other apps and the problem is the file that the…
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All of the sudden I can't play audio files on my iPhone... any idea why?
I have the Dropbox iphone app and all of the sudden the m4a and mp3's in my folders are not playable. I see the same audio thumbnail I have always seen but it just spins and spins and eventually becomes an image. This is happening on mobile web via safari as well. Has anyone experienced this?
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Preserving time-date stamps when uploading from Photos on Mac or iPhone
Hi - I am compiling photos from a family reunion. 14 people will be uploading photos. I would like the date-time stamp of when they were taken to be preserved, so all photos from all people are organized in date-time order. Is this possible? When I just uploaded several of my photos as a test, the date-time listed is that…
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where have all my photos gone?
I'm not sure what's happened and I'm really frustrated. I got a new phone a few weeks ago, downloaded Dropbox and set it up so my photos would upload automatically from my phone to Dropbox. Not only did that not work, but when I sign into Dropbox on my desktop none of my photos or files are there. Everything is gone. I…
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Photos and videos missing in iOS app
I just disocovered that many, seemingly random, videos are missing from the photos tab in the dropbox app during a 4 month period. The files are there, the properties are the same as other videos that ARE there, but, when scrolling through the thumbnails they are not shown. Nothing was different about the device they were…
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Android 14: Camera Uploads needs access to storage
Those of you who have this error: 1. In Android Settings, go to Apps. Select Dropbox. 2. Click "Force Stop". 3. Click "Permissions". 4. Click on "Photos and Videos". 5. Select "Don't Allow". 6. Restart Dropbox. Open Dropbox Settings. 7. Click on Camera Uploads. 8. Dropbox will ask you for permission again. Select "Allow…
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Sorting Files by date on the Android App
Is there a way to sort files on the android app by date (not modified) and also change the order by ascending or descending? It has by name or modified but thats all! I ask as I would like to see my latest photos in Camera Uploads at the top of the file list.
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All photos wiped from Camera Uploads folder; not uploading previously uploaded photos
Not sure what happened here, as I didn’t change any settings anywhere. Dropbox wiped out all the contents of my Camera Uploads folder, and is now only uploading some videos and recent/new photos, and is refusing to upload my entire Camera Roll album on my iPhone. I have it set to upload all photos, the correct album is…
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I can't edit Microsoft content using my iPhone, it asks for a Microsoft 365.
I have a basic account in Dropbox and since 1 month I cannot edit anymore file in my mobile. I have an iPhone with Dropbox version 366.2 and my word file and excel file cannot be edited and saved any more. I have excel and word but they ask me to pay Microsoft 365. I have removed and installed again apps but problem is not…
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Can I restore deleted files from the iOS app?
I know how to restore deleted files using the Dropbox site, but I'm pretty sure I used to be able to do this with the iOS app. Was this feature removed from the app recently? I can't find it anymore!
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Can't see all my files on some connected devices, why?
Hello! I have the Dropbox application downloaded on multiple devices, both on my IPhone, our IPads and on the family's various laptops. When I log into the ones I don't use very often, for some reason I can't see all the files that I KNOW are in my Dropbox. What do I need to do to see the latest version of my Dropbox…
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Page turner pedal no longer works on my iOS devices
My donner page turner suddenly stopped working in my iPad Pro. I purchased an IRig pedal and this doesn’t work either. I tried ot on my iPhone, it still doesn’t work. It works on apps other than Dropbox. The updates are all the latest. Any ideas please?
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easy photo sharing (specific photos only) from field techs
I need to find an easy way for our field techs, project manager and my boss to easily upload job site photos, and vehicle photos etc to our dropbox business account. Our field techs will find any excuse / pretend to not understand what to do so it needs to be minimal steps to get from taking the photo on job sites etc to…
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Follow-up, 6 years later: Can we exclude folder from Photos yet?
Reference to this post from 05-17-2018 I was wondering if it's possible to exclude (or include) specific folders from the Dropbox "Photos" interface? Would love to be able to exclude work files and screenshots. Thanks in advance
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How to enable specific folder auto backup on my Android device to Dropbox?
Hi Dropbox Team, I hope you are well. Is this option available? Can you please let me know? I may be unable to find the setting. I found this thread which leads me to believe this option is unavailable for android users? I've selected a folder. I've successfully uploaded to dropbox. I have the free 2GB plan/account. I'd…
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Why won't my devices sync with each other?
I have no idea if this is the right area. My tablet and phone show a 3 Month old version of files and not all of them. I've tried signing into the web app. I've tried uninstalling and reinstalling on my phone and nothing works. IT looks like syncing had been paused on the computer but even once that happened it doesn't…
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I'm trying to upload my images from my gallery, but says file not found.
Hi I'm trying to upload my images from my gallery, and it likes some of the files but others it is saying file not found. I have a Samsung s23. Thanks 😃
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“Make available offline” file status is changing on its own on the mobile app
I have a folder with 600+ files in it. I check the status of every file “Make available offline”. These are song lyrics that I need in live shows. Tonight 80% of them suddenly had the ‘yellow triangle icon with exclamation point’ icon showing which means they were NOT available to me. This is a nightmare!! pluckily I was…
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Dropbox freezes on Realme 11 pro, after logging in
Hello. I have a new realme 11 pro, and dropbox freeze after login. Look video https://youtu.be/B2GRbKj2Q10?si=VFZOgLUmOlCYv-i0
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Camera uploads backuping up photos again
I use dropbox app on my iphone and have set up camera uploads years ago. I periodically after taking pictures open the app and backup new images. Usually this is any where from 20 to 200 images. Today i went to do a backup on my phone through the app and the number of images that were being backed up are over 15,000. That…
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Time zone changes affect file names in Camera Uploads (iOS)
I’m currently working and living in different countries in different time zones (one-hour difference). During my work trips, I take hundreds of photos of archival documents and other research materials on my iPhone. I’ve set the photos to back up automatically through Camera Uploads according to date of creation, in order…
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External backup doesn't show on Android App
Howdy! I just noticed that while I have access to my PC backup in the Dropbox app on my phone, the backup for my external drive is not shown or accessible in the app. It shows up fine online, and the PC app shows that the drive is completely backup up. I am using a Moto Edge 2021 with Android 13. Any thought on how to make…