Mobile

Can I use Capture on the iPad?
I’ve been using Capture on my laptop, but as I travel mostly with my iPad I would like to use it instead. I’ve been searching all over and I cannot find information anywhere on how to do this. Certainly there is no option in the App. Then I logged in via the website on both Safari and Chrome. Although I can get to the…
How can I transfer my iTunes Library to Dropbox on my iOS?
I have my iTunes library on external hard drive and not on my newish laptop. I want to copy the library onto my iPhone. I need an easy explanation if this is possible and how. I don’t want to lose my library on external drive either. I also have an iPod with the library on but I want to keep that there too. Can I copy that…
Using DB to sync Password Vaults
I have a Android phone (ver. 9). I use a password vault that depends on its database file being synchronized between PC desktop and my cell phone. On a previous cell phone, this arrangement worked very well. Now with my new Pixel 7 pro phone, it is not working. I suspect it is because my cell phone version of DropBox is…
Logging out from the app remotely.
we use dropbox on our PC desktop but primarily use it on our our phones and iPads. We were traveling in Europe and it occurred to us that there’s no automatic logout feature for dropbox that we could find, if we were currently logged in to our iOS device and it were stolen from us, someone could immediately get into the…
Can't connect iPhone with Desktop in order to sync data
Hi Emma, I am a little desperate here. I was using Dropbox successfully. I tried to connect my iPhone with my Dropbox account on my desktop and now, as a result, nothing is working. It has been absolutely impossible to get anyone from Dropbox either by email or phone to help me rectify this. Can you help? Thank You!
I hear a crackling sound when I play back my audio/video files on iPhone
When I play back videos or audio files on iPhone I hear annoying crackle sound. How do I stop this from happening
iPad mdwriter app created multiple file copies when Dropbox was offline
I was working offline in mdwriter (simple markdown editor) on Dropbox files while in airplane mode. I went back into normal mode when inside a corporate network wifi where apparently Dropbox is blocked. The Editor showed errors syncing the files that I had modified and also created 2-3 copies of each of them. Question: can…
Backed up PC files no longer appearing in the app. Windows 11.
Hi, I backup a folder from my Windows 11 PC to Dropbox. The folder used to appear in the app along with the other files I keep in Dropbox. I just noticed that the backed up folder is no longer visible in the list of files in the app. The folder is still there on my PC - whew! Has something changed recently? I really need…
End-to-end encryption on Dropbox content. How does it work?
Hi are files sent from Mac or iPhone to Dropbox Cloud end-to-end encrypted?
Pause sync when on mobile hotspot
Is there a way to automatically set dropbox to pause sync when i am connected to my mobile hotspot, and then recommence syncing when connected to anyother web connection?
Saving bookmarks URL from Safari to Dropbax App iOS
I realise I can do this on a lap top but how do I do it from ios app please?
Can't access shared files on a different device. "You don’t have access to this content." message.
I'm new to Dropbox. Someone has shared a directory with me, and I've set up the Dropbox app on my iPhone and can access it. When I login to Dropbox using Chrome on my laptop, it tells me "You don’t have access to this content. You’re signed in as xxx@xxx", quoting exactly the same email address associated with the iPhone…
What are the differences between the Android and iOS Dropbox apps?
In 2-3 weeks Im going to buy myself an iPhone and am just curious what (if any) are the differences betwen Dropbox apps.
iPhone camera roll won't sync, Dropbox is demanding access to ALL photos all of a sudden?
My iPhone was sync'ing the camera roll to Dropbox for several years - no issues. All of a sudden I noticed that it doesn't sync them anymore. The error message says it needs permissions to access all the photos. What happened - where is the setting to sync the camera roll but not all my other photos?
Dropbox won't save changes to an Excel file on one device
I have DROPBOX installed on 2 Windows PC's and 1 Android Tablet.. When I try to make a change to an file on the tablet, I get the message that changes cannot be made/saved to a file created by another user??? The same user (me) is on all 3 devices using same Name/PW.. The excel file that I am trying to change is…
Offline mode not working on Android
Samsung galaxy note 22 / Dropbox plus / App version 366.2.2 Folder and Files are green for offline availability. However, when offline (mobile and WiFi) it says "network error" and file won't open (pdf nor docx). When I am in a network files can be opened. Where is the problem? Many Thanks
Is there a free version of Dropbox I can install on my iPad?
I use the free version of Dropbox on my MacBook and would like to share that folder on a newly purchased iPad (I've never used an iPad before). If I go to the iPad App Store and download it it seems to insist on doing a one month free trial for the subscription version. I'd like to stick with the free version however when…
Painfully slow iphone uploads for videos
So I have only ever really used Dropbox as a folder on my desktop computer. However recently my other half (who is also a dropbox PLUS member) has enlighted me on how totally ineffective Dropbox is for using a phone to upload. Firstly, when uploading you HAVE TO have the app open at all times whilst uploading otherwise the…
Number of photos and position of actual photo I'm viewing to be shown at the top
This was available in the iPhone app until literally last week, not sure why it was removed. I could see something like "picture no. 128 out of 197", this way I could follow as it was uploading photos, or when I was reviewing photos to delete, I could remember "I need to go back to pic no. 128" if I got interrupted. It was…
Dropbox Not Uploading/Syncing from Personal Computer and Phone.
So a few days ago I noticed I was not able to access files that I had on my laptop that I copied to Dropbox. Additionally, files I added from my phone and which Dropbox indicated had successfully been transferred are not in Dropbox.
Camera uploads keeps uploading deleted files to my Dropbox account
We use Dropbox to back up our photos when we travel. As we are traveling, I cull through the iOS photos on my iPad or my iPhone and delete the ones I don’t want. Sometimes I crop photos and edit them. When I’m finished, I open the Dropbox app and the camera upload starts. This has worked beautifully in the past. However,…
How can I transfer photos from my SD card on Android to Dropbox?
Hi all, Running Samsung Galaxy A54 5G with Android 13. Been using Dropbox Free for years on my PC (first Windows, now Linux Mint). I want to transfer photos from the phone to Dropbox, which I have upgraded to Plus with 2TB. In particular, my /DCIM/Camera folder contains a jpg folder and an heic folder. I have a number of…
Add ability to sort modified folders by "ascending" and "descending" on the mobile app
”Newest first” option (all other apps has this). Ascending and descending…
How do YOU access Dropbox?
Hi Dropbox community - I'm a design researcher here at Dropbox. I'm curious about how you access Dropbox! How do you access Dropbox: the website, the desktop app (for mac/windows), and/or the mobile app (iOS, android)? * For those you use, why do you use them? * For those you don't, why not? Is there anything you wish you…
Write annotations on a drawing file (gif) using the iPad and Dropbox app
Hi! I go sailing on a long trip and use Bracknell maps to analyze the weather conditions at sea. Those gif files are stored (and updated) in my dropbox. As I do not have a printer on board - and we are digitally... off course, that's why we have dropbox! - I would love to find a quick way to make with my pencil annotations…
I hid a column in Excel on my laptop, but it showed up on my Android and iPad.
Dear community I am able to hide a column on the web excel using my laptop. After refresh, on my laptop the hidden column is hidden away. Same goes when i view the spreadsheet on a shared user's laptop. The problem comes when i tried to view the same spreadsheet on my Android devices and ipads, the hidden column is not…
Folders not syncing to iPad from PC
Good afternoon, I have a problem with my dropbox, a few days ago everything was still ok, I had some folders on the computer in sync with the drop and I could see these folders on the iPad and another computer and now this sync has disappeared and I can't indicate it in any way dropbox so that it syncs from my PC to the…
Can't complete upload on iOS Dropbox app because file extensions are missing
Total Newbie here. I've done some simple file sharing with DB before. I am trying to upload videos from my iPhone 12. I get this message: "can't load without file extension". Basically I want to upload videos so I can load them into Davinci Resolve for editing. I do not know how to fix this. I tried finding previous…
What you need to know about storing and backing up your photos with Dropbox
We see a lot of questions about storing, sharing and backing up your photos on Dropbox so here are some tips to make that as easy as possible! Back up photos automatically to your Dropbox account You know we love an automatic process, so whether it’s your camera roll photos, your screenshots or your document scans, your…
1 byte files when uploading many photos through Dropbox iOS app
Hi all, After each vacation, I always upload my photos from my iPhone using the Dropbox app. This works fine, whenever I select like 300 photo's. Any more than this, Dropbox will continue uploading the photos as 1 byte files. Obviously, this is not the photo. I would just like to select all my photos (usually like…

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