Temporary storage extension needed to restore and download deleted files

Question

Hi Dropbox Community & Moderators,

My account was recently downgraded to the Basic plan after my subscription ended, and all my important project files were moved to the "Deleted files" section.

I need to restore and download these files to my local storage, but the system is blocking the restoration with an "account is full" error because the total file size exceeds the 2 GB limit.

Could a support moderator please grant a temporary storage extension or a 48 to 72-hour grace period on my account so that I can restore the files and download them safely?

Thank you so much for your help!

Megan · Answer

Hi there, @armanashik, welcome to our Community!

I'm so sorry to hear about what happened to your files!

It sounds like your account may have exceeded its storage limit, which triggered this deletion. @Mark has also shared some great info above, and covered me once again.

I'm afraid we aren't able to temporarily extend storage space on Dropbox accounts. If your recovered files, folders, and re-joined shared folders put you over your limit, you will need to upgrade your plan to add more room. Alternatively, you can download a local copy of your files (excluding shared folders) directly from the Deleted files section in your left sidebar.

Keep in mind that you can restore your deleted files and folders for up to 30 days after the deletion once you have enough storage space available. If no action is taken within that 30-day window, they will be permanently removed.

If you have any other questions at all, I'm always here to help!

Mark · Answer

Dropbox doesnt do this I'm afraid. The only work arounds are to either pay to reupgrade, even for a month, or, do it in small batches - i.e. download in a small chunk, re-delete.