Please help! I had files of lots of personal family photos and videos that were deleted due to inactivity on a basic plan. Please please help recover these.
I’m sorry to hear about this, @Cmorice1.
Just to clarify, were your files deleted due to inactivity on your Dropbox Basic account, or due to lack of space? I just want to confirm if this is what could've happened in your case. Can you check your email address and let me know if you received a notification regarding those files getting deleted from your Dropbox account, and when that happened exactly? You can also double check your Deleted files and Events pages for more details. Let me know what you find.
This was an oversight. Is there anyway to retrieve them?
Hey @Cmorice1, thanks for checking!
Since the content was deleted back in March (as mentioned in the email), it falls well outside the standard 30-day recovery window. I'm afraid our support team is unable to recover content that was deleted that long ago.
If you need help with anything else, please let me know. I'll be more than happy to assist you.
this is absolutely appalling. One overlooked email and many years of footage gone. What a shame Dropbox. Do better.
