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My Dropbox account is empty, but I'm unable to open a shared folder due to lack of space

Charlotte_Amsterdam

I'm trying to open a shared Dropbox folder from work however Dropbox says I have no storage. However I have ZERO files in my storage of 2 GB. What is the problem here?

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Accepted answers

Nancy

Hi @Charlotte_Amsterdam! Thanks for your post.

Can you clarify the size of the shared folder you’re trying to access?

We’ll go from there.

All comments

Nancy

Hi @Charlotte_Amsterdam! Thanks for your post.

Can you clarify the size of the shared folder you’re trying to access?

We’ll go from there.

Charlotte_Amsterdam

Yes @Nancy this is indeed the problem, the folder turns out to be very large. Thanks for your comment!

Megan

Hey @Charlotte_Amsterdam!

Happy to see that your issue is now resolved!

If you need something else, we'll be one post away!