My Dropbox account is empty, but I'm unable to open a shared folder due to lack of space

Question

I'm trying to open a shared Dropbox folder from work however Dropbox says I have no storage. However I have ZERO files in my storage of 2 GB. What is the problem here?

Nancy · Answer

Hi @Charlotte_Amsterdam! Thanks for your post.

Can you clarify the size of the shared folder you’re trying to access?

We’ll go from there.