All files are missing from the Dropbox Folder after my Dropbox Plus subscription failed

Question

Hello Dropbox Community,

I urgently need help recovering my missing files.

My Dropbox Plus subscription renewal failed approximately five months ago due to a payment issue, and my account reverted to Dropbox Basic.

About three months ago, I received a notification stating that my Basic account was significantly over the storage limit.

I have now discovered that an important folder still exists in my Dropbox account, but all the files inside it are missing. I checked the Deleted files section, but the files are not listed there either.

Could someone please advise me on the following?

* Could Dropbox have automatically deleted my files because my account exceeded the storage limit?
* Is there any way to recover files that no longer appear in Deleted files?
* How can I contact Dropbox Support to request an investigation into my missing files?

These files are very important to me, and I would sincerely appreciate any advice or assistance.

Thank you.

Walter · Answer

Hey @Jonnel1976 - sorry to hear about your missing files.

When you say you received a notification about your account being over its quota limit, did you receive any other emails from Dropbox informing you about this perhaps?

Also, could you have a look at your events page and let me know what you find?

Note that if your account exceeds the storage limit, restrictions may apply. For example, you may not be able to sync, upload, share, move, or preview files and folders. If your account remains over the limit, Dropbox may delete files you own to bring your account below the storage limit.

For more information about this, you can have a look at this help center article:

https://help.dropbox.com/storage-space/over-quota

In any case, please let me know what you find!