Need help opening a support ticket to recover deleted files (Basic Account)

Question

Hi Dropbox Community Team,

I need help recovering deleted files from my account. Since I am on a Dropbox Basic plan, I am unable to submit a support ticket through the standard help page.

Could a Community Moderator please assist me in opening a support ticket so I can provide my file details to the support team?

Thank you!

Megan · Answer

Hi @Pannarut!

Since you created a new thread for this, I went ahead and posted an updated reply there so we can keep all our communication in one place. You can head over to that thread to check my response!

Thanks a bunch!

Pannarut · Answer

Thank you for your help. I checked my Backups page, and it shows 0 bytes and 0 files. I also checked my Events page, but it only goes back to April 2026, so I cannot find the deletion event from January 2026.

I deleted the folder myself in January 2026 while using Dropbox Basic. The folder was stored only in Dropbox, and I have no other copy.

Could you please advise whether there is any remaining recovery option or whether my account can be checked for this specific folder?

I would really appreciate any help. Thank you.

Pannarut · Answer

Hi Megan,

Thank you for your reply.

I deleted the entire folder myself in January 2026. I was using the Dropbox Basic plan, and the folder was stored only in Dropbox. I don't have a copy on my computer.

I checked the Deleted files and Restorations pages, but I still can't recover the folder I need.

Could you please advise whether there is any other way to recover it, or whether Dropbox Support can check if the folder is permanently deleted?

I will also check my Events, Backups, and Sharing pages as you suggested.

Thank you for your help.