I recently invited my colleagues to install dropbox, but it is marked as ineligible. it is different email, different pc, and definitely new PC/laptop. I have attached the screenshot as per below
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Hi @thmheavy, thanks for contacting us.
Is it possible that the people activated the referrals while using the same network or VPN connection as your device?
This will help me to assist further!
Yes, when i invite them and when they install, we are on the same network since we are using company internet
It looks like we’ll need to check this internally, @thmheavy, so I’ve logged a ticket for you. Please reply to it as soon as possible, and we’ll go from there.
Hi, what do you mean? where to reply the ticket?
Hi @thmheavy! I meant that I’ve sent you an email regarding your request. Sorry if this caused any sort of confusion. I see you’ve already replied though, so I’ll email you back as soon as possible with more updates.
