Is it possible for support to restore deleted business-critical content beyond the recovery window?

Question

Hi everyone,

We are Dropbox Plus users and are facing a critical issue.

Yesterday, we discovered that one of our collaborators accidentally deleted several shared folders containing business-critical documents on July 6, 2026.

We understand that the standard recovery period may have already expired. However, due to the importance of these files, we would like to know whether there is any possibility of recovering them beyond the usual retention period.

Has anyone had a similar experience, or does anyone know if Dropbox Support can:

• restore data from internal backups;

• perform an exceptional recovery request;

• access any advanced recovery procedures not available to end users?

Any advice or guidance would be greatly appreciated, as these documents are extremely important to our business.

Thank you very much for your help. 🙏

Megan · Answer

Hey @StemuWE!

Take your time, and if there's anything else I can help you with in the meantime, please let me know.

Have a lovely weekend ahead!

StemuWE · Answer

Hi Megan,

Thank you for your reply. I will ask the owner of the shared folders to carry out some checks and will let you know the outcome.

Thanks again for you help. Best regards,

Megan · Answer

Hey there, @StemuWE, welcome to our Community!

I am so sorry to hear about this happening with your shared folders.

When it comes to actual shared folders, and provided your access hasn't been removed, I recommend checking your account's Shared tab to see if they appear there and can be added back.

If there are files within those folders that were deleted back in July, it falls well outside the standard 30-day recovery window for Dropbox Plus accounts. I'm afraid that our support team can't recover content that was deleted that long ago.

Please also keep in mind that upgrading your Dropbox plan or purchasing an add-on isn't retroactive and can't be used to restore files deleted outside of your previous plan's recovery window.

Please let me know if you need any further assistance!