Can I request tax exemption and tax invoices on Dropbox Plus?

Question

Our company has 2 separate Dropbox Plus subscriptions. We are a GST-registered business in Australia. Under Australian taxation rules, foreign digital service providers should not collect GST on B2B sales where a valid Australian Business Number (ABN) is provided.

How do we ensure our accounts won't get charged with GST on our next invoices? We're unable to update my billing profile with our tax details (ABN, Company Name) on both the Billing and Account forms. Additionally, can we get a tax refund for previous invoices that were charged with GST?

Please advise.

Hannah · Accepted Answer

Hey @st_capl, thanks for taking the time to post to our Community.

Since our Plus plans are meant for personal use, they don't have the option to update the billing info in order to add your GST ID, as explained in this article.

In your case, I would suggest adding your business name and billing info in your account name. You can see how to do so here.

If you have further questions on the matter, you can also contact our support team here.

Let me know if you need anything else.

Walter · Accepted Answer

Hi from me as well @st_capl.

I just wanted to mention that since our Plus subscription is a product for personal use, as Hannah mentioned, rather than a business product, we are obliged to charge tax on it in certain jurisdictions and we are also unable to exclude this from your payment.

This means that you'll keep getting charged GST, but you may be able to use the invoice found in your account to claim tax back from your tax authority but unfortunately we can’t exempt your account from tax or refund the tax paid.

You can find more information about this here and here.

Let us know if anything else comes up!