Hello,
I am posting from a temporary account because I am completely locked out of my primary Dropbox Plus account. An unauthorized party enabled an authenticator app on my account without my knowledge.
I was able to successfully reset my password, but I cannot bypass the 2FA prompt. I have no emergency backup codes, and no backup phone number was ever registered.
I have been communicating with email support on Ticket #26520972, but the frontline agents keep sending me the exact same automated templates for standard troubleshooting. These steps are impossible to complete because the 2FA was set up maliciously.
I am a paying Dropbox Plus subscriber, and my subscription was just renewed and is fully paid through August 2027. I have over seven years of critical work trapped in this account, and I cannot afford to lose access to it.
I am fully prepared to provide the recent transaction IDs, billing details, and specific folder structures to prove my identity and ownership. I urgently need a community moderator to flag this and escalate my ticket to a Tier-2 security specialist who has the authority to manually verify my identity and remove the fraudulent 2FA lock.
Thank you.
