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My sharing activity has been interrupted for more than 24h

AbundTree

I received this pop-up more than 24 hours ago. "Couldn’t complete share We’ve interrupted your sharing activity. For details or to contact support, read our help center article." I don't have any spam or copyright or phishing issues with the few folders and files that I shared with two different people. One of them is in the Philippines, and one is in Los Angeles. I've chatted with the chatbot three times, and it sent me down a couple of rabbit holes that didn't resolve the issue. I looked

Screenshot 2026-07-10 at 12.36.01 PM.png

at the list of the things in the help center article, and none of them apply to me. Can someone help me turn back on my sharing? It's happening across all of my folders and files, and it's affecting my business.

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AbundTree

Also, I didn't receive an email from Dropbox that my sharing ability was interrupted.

Nancy

Thanks for all the info you’ve provided, @AbundTree!

Regarding the Help Center article that you’ve already checked, I believe you’re referring to this one, right?

If you open your Dropbox email address, you should be able to see a new email from me. Please reply back, and I’ll further help.

See you there.

antab

I'm facing the same issue with same remedies tested. No cure.
My sharing is still off since a month.
Although, all existing members can share and actively sync the files placed in the shared folders. But i can not alter or add any new member for the sharing of documents.

Mark

You will need to contact support directly as for some reason your sharing capabilities have been removed. They are the only people who can assist.

www.dropbox.com/support

Megan

Hi there, @antab!

Sorry to hear about that. I just sent you an email in order for us to investigate further. Please check your inbox, and reply to me as soon as possible.

Thanks a bunch!

antab

Replied to you. Thank you for quick response by the way

andygefc

Hi Dropbox Team,

I am receiving the following error message when trying to share folders on my Dropbox Basic account:"Couldn’t complete share. We’ve interrupted your sharing activity."

This is happening even when I try to share a folder containing just a few simple .jpg images.

It has been over 24 hours since the error first appeared, so any automated temporary block has not cleared.

Could a community moderator please look into this and help me open a ticket to get the sharing capabilities restored on my account?

Thank you!

Hannah

Thanks for reaching out to us, @andygefc.

I just sent you an email, so we can take a closer look at this.

Just get back to me when you have a chance.

Thanks!