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I don't want my referral space to get affected after cancelling a trial.

terryharr

i cancelled the "trial" I never asked for and NOW can't get support. This is unacceptable - Dropbox support told me I would be fine - see below and now I am completely unable to do anything unless I purchase a yearly upgrade???

FIRST COMMUNICATION:

Issue details: I have 2 dropbox accounts. I have [removed] and [removed]
The second one unexpectedly started a dropbox simple trial on June 25,
2026. I don't remember starting this. I want to understand it before
deciding to keep or cancel. I had 534.25 MG AVAILABLE PRIOR to this - I
don't want to cancel the subscription and the 534.25 mg get incorrectly
affected. I use this account regularly. Can you please verify and let
me know what to do. PLEASE HELP .. thank you so much!

LAST COMMUNICATION:

Xavier, Jul 8, 2026, 7:23 AM PDT:

Hi Terry,

Thank you for getting back to me.

Please
note that, prior to opting into the free trial in question, you had
34.25GB of storage space available to you. Thus, upon the cancellation
of your trial, you'll still have said 34.25GB of storage space.

As of this moment, you're using 18.43GB of storage space.

In
light of this information, please note that, if you were to cancel your
account's subscription, you'd still have enough storage space available
to you by your account, to host your content.

I hope this helps clarify things.
Don't hesitate to reach out if you need further assistance.

Regards,
Xavier | Dropbox Support

[personal info removed per the Dropbox Community Guidelines]

Find more posts tagged with

Cancellations

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Referrals

Accepted answers

Walter

Based on the screenshots you've sent it seems that Jay and Megan are correct and everything is working properly @terryharr.

Since you're over your account's quota limit now, you can download the files you need and save them locally on your device(s) before deleting them from Dropbox to make up some space to bring your account below its quota limit again.

All comments

Mark

You said you had 524.25mb available before the trial, after it you now have way more than that.

If you meant you had 524gb of space this isnt possible unless you were on a paid account. Dropbox support has already answered your question in regards to that.

If you had a paid account when you do a Business Plan these are cancelled and refunded back to you (as agreed when you set them up), so, all you need to do is go back to www.dropbox.com/plans and reupgrade.

Hannah

Hi from me as well, @terryharr, thanks for your post.

I just wanted to also jump in here and ask you if you can give us some details on what you're concerned about exactly, so we can give you the correct info and resolve any confusion about your storage space.

Are you scared of losing files? Or perhaps scared of losing available storage space?

Any additional info you can give us, is welcome.

Thanks!

terryharr

Hi Hannah, Thank you for responding. I am upset that the storage which was mine is now gone. Dropbox support acknowledged this would remain intact yet it is gone. The 500 GB were temporarily added as part of a trial (that I never requested). I should still the have 34 GB that I had before the 500 GB trial amount. I need this to ensure my files are intact. It was my storage and now is gone. Can you help please? The email from Xavier (not sure that is a real name? ) shows he had reviewed everything and that the storage would go back to what I had previously, NOT DISAPPEAR. Can you possibly look at the ticket number:

Ticket #26455772: Submission from Get Help

to see the email and possibly resolve this? I see you are the moderator for this forum. If you cannot resolve this email can you send it to support please? If you look at the email stream you can see I was in contact with support. NOW I cannot reach support unless I purchase an upgrade for a year. It's not really fair or ethical.

Please help, I appreciate any help you can give.

Thank you.

Terry

Jay

Hi @terryharr, thanks for your message.

I believe that there may be some confusion over your quota limit. When you upgrade to a paid plan, or a trial, any referrals you previously earned would be worth 1 GB each, instead of 500 MB each.

My colleague Xavier mentioned that you would return to a quota limit of 34.25 GB, when in fact this was increased since you were still on the trial, so this information was mistaken.

Your total quota on your account prior to activating the trial should have been 18.25 GB, and this can be confirmed by viewing your referrals page when logged into your account.

In general, 16 GB of quota can be earned from 32 referrals, Basic accounts all receive 2 GB of quota, and the remaining 250 MB of quota most likely came from setting up your Dropbox account and following the old Getting Started steps.

Could you confirm that you received the quota from referrals and other promotional bonuses?

terryharr

yes, referrals

Megan

Hey there, @terryharr!

Can you check your account's plan page, and confirm that your account's maximum storage is 18.25 GB? Did you also check your referrals page to ensure that all your referrals are available? Feel free to send us a few screenshots too, just make sure no personal information is shown there.

If so, then everything should be working as intended.

terryharr

Hi Hannah - please see attached screenshots. Thanks so much! I appreciate any help you can give. Terry

[Screenshots removed by Moderator for security purposes]

Walter

Based on the screenshots you've sent it seems that Jay and Megan are correct and everything is working properly @terryharr.