Is swapping from Apple billing to direct Dropbox billing going to delete my files?

Question

Does anyone know:

I have a Dropbox Plus subscription billed through Apple (App Store); on dropbox.com/account/billing it shows Billing provider: Apple, ‘Expires on 23 July,’ and ‘Renew: £56.99/year.’

I canceled renewal in Apple and want to keep my paid plan but switch to paying directly on Dropbox.com using the same Dropbox account.

What are the Dropbox-supported steps to move from Apple billing to direct billing, do I need to wait until the Apple subscription fully expires on July 23, before purchasing on Dropbox.com, and is this gap going to restrict syncing/uploads/delete my files???? I'm currently using 94.1 GB of 502 GB, but if it tries to downgrade me to Dropbox basic thats only 2GB.

I've tried so hard to speak to an advisor but even though I have Dropbox Plus, the chatbot just will not let me speak to an advisor. I'm getting so frustrated!

Walter · Answer

Yes, that's not going to be a problem, Amy. Just note that syncing will stop for the time you'll be on the Basic plan since you'll be over quota.

No need to worry about deletions as we'd notify you via email multiple times before that happens.

amybradford71 · Answer

Thanks Walter! Is there a specific window where my files might be at risk of being deleted? Or if I reactivate the subscription within, e.g. 48 hours, will this be an okay amount of time?

Walter · Answer

Hey @amybradford71 - thanks for using Dropbox and posting on our Community.

Based on your description it sounds like you're on the Dropbox Simple plan and not the Dropbox Plus plan as you mentioned because that would be the only plan that comes with 500 GB. The Dropbox Plus plan comes with 2 TB of storage space normally.

When it comes to your concern, you're correct that you'll need to wait for your current subscription to end before you'll be able to upgrade through the website directly.

Also, note that there won't be an issue since you'll be upgrading your account right after it downgrades from the subscription you bought from Apple.

I hope this helps and please let me know if you have any follow up questions, Amy.