Hello,
I’m looking for assistance from a Dropbox moderator regarding access to Support.
I recently upgraded my account to Dropbox Professional because I need help with a file recovery request that requires a manual review.
Here’s my situation:
- I was a Dropbox Plus customer for several years.
- After my subscription expired, my account exceeded the Basic storage limit.
- Unfortunately, I missed the warning emails informing me that my files would be automatically removed if I didn’t reduce my storage or upgrade again.
- I only discovered the final warning after the automatic deletion had already taken place.
- I upgraded to Dropbox Professional as soon as I realized what had happened because I wanted to contact Dropbox Support.
I fully understand that the deletion occurred according to Dropbox’s storage policy, and I’m not disputing that.
My request is simply to find out whether there is any possibility of an account-specific review to determine if any internal recovery options or backups still exist.
The problem is that I cannot reach a human support agent.
The Dropbox AI assistant explicitly told me that:
- it cannot verify my account-specific recovery status;
- it cannot determine whether any internal recovery options exist;
- it cannot transfer me to a human support agent;
- it cannot create a support ticket;
- and it acknowledged that this issue is not something that self-service tools can resolve.
Since I’m now a Dropbox Professional customer, could a Dropbox moderator please advise how I can obtain a manual review by the appropriate Support team?
Thank you very much for your time.
