Can I recover the files that were deleted due to my Dropbox account being over-quota?

Question

Dear Dropbox Support Team,

I recently discovered that a large number of files have been removed from my Dropbox account following a notification stating that my account exceeded its storage limit and that files would be deleted if no action was taken by April 5, 2026.

Unfortunately, these files contained important personal data. When I log into my account now, the files are no longer visible, and they do not appear in the “Deleted Files” section either.

I would like to kindly ask whether there is any possibility to recover these files from internal backups or through any other recovery process available to Dropbox. I only became aware of the deletion after the files had already been removed and would greatly appreciate any assistance you can provide.

Please let me know if you require any additional information regarding my account or the deleted data.

Thank you very much for your time and support.

Kind regards,

Lukas [removed per Community Guidelines]

Nancy · Accepted Answer

I’m sorry to hear this happened to you, @Edelkakao.

From what I get, you were previously on a free Basic plan, that went over-quota (as described here). Is this correct?

In that case, you’d have 30 days from the date of the data deletion to restore your files, unfortunately.

Of course, since we don’t have any account visibility here, you can also log a ticket with our support team, so that they can check this on their end and see if there’s something more they can do. However, I can’t guarantee anything, I’m afraid.

Sorry to be the bearer of bad news. Don’t hesitate to ping me though, for anything else.

Mark · Accepted Answer

I'm afraid as the emails said that if you didnt get the files below quota the deadline set the files are not recoverable.

Even if they were you only have 30 days of recovery for free users which would take you to May.