How can I contact Support? I was wrongly charged for a plan I didn't subscribe to

Question

I was home minding my own business when I received 2 emails from Dropbox; the first to confirm a cancellation of a trial period for Dropbox Professional and the second soon after telling me my account had been upgraded to Dropbox Professional. None of which I initiated. Two days later I see I have been charged 199usd for a plan I didn't subscribe for.

I tried to contact the so called Support, it takes me to a page that asks me to "begin a conversation below", which is very odd because the page is blank and I can't begin any ticket. Basically there is no email address or any means to contact Support. Everything brings me right back to that page that seems devoid of life. I found a phone number for Dropbox but it's an automation that ensures whatever option you select on the call you still get directed back to www.dropbox.com/support no matter what. If anyone can help me I would be so relieved. I need that money back! I have attached

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Hannah · Answer

Thanks for the update here!

I see that you were able to contact our support team and have successfully opened a ticket.

I can also see that the ticket has an update from our team, so I'm glad we were able to get things started with your request.

If you need anything else, don't hesitate to let us know!

YokStar1_ · Answer

My card was charged directly and I don't even know how. I only just reactivated Dropbox app on my mobile after this ordeal when I was trying to investigate.

Hannah · Answer

Hey @YokStar1_, welcome to our Community.

I'm sorry to see that you're having an issue with this.

If you're currently logged in to a Professional account, you indeed should be able to contact our support team from this page.

If you're seeing that same thing, can you try it from a different browser or even better from a computer, if that's a possibility?

Was the charge sent to your credit card or was it an iTunes/Goolge Play one?

Let me know how it goes and if you do manage to get a ticket number.

Thanks.