My files were deleted months ago, and I need help recovering them

Question

I accidentally deleted files in my account, and it has been over 30 days. Is there any way to access them again? I have a lot of information that can't be replicated, including family photos, my master's thesis, and my job history. Hopefully, Dropbox can access these files. They were deleted in February. Any help would be appreciated.

Thank you!

Megan · Answer

Hey @leslielamcke, thanks for the speedy reply!

I completely understand why you're hoping to recover your content, and I wish I could make that happen. Unfortunately, because the data was deleted so long ago, it has been permanently removed from our systems and is no longer recoverable.

I am so sorry for the inconvenience.

leslielamcke · Answer

I don't have any other devices, unfortunately, even recovering part of what I lost would be helpful.

Megan · Answer

Hi there, @leslielamcke, sorry to hear about that!

I truly wish I had better news for you, but because the files were deleted so long ago, it is unfortunately beyond recovery on our end.

Is it possible that you have any other devices connected to your account for you to download the files from there?

I’m so sorry we can’t be of more help, but please let me know if you have any other questions.