I successfully upgraded my plan and received an email confirming the upgrade. But my desktop and web versions don't show the upgrade. I've re-logged into my account with no effect. What can I do?
Hey @finneganaleu - sorry to hear about this.
As a first step, have you ensured that you're logged into the correct (upgraded) Dropbox account on your desktop and web?
Can you take a look at your account's settings and the app's preferences and let me know if the emails are an exact match?
Let me know more and we'll take it from there.
Hi @finneganaleu! Was your issue resolved after following Walter’s instructions? If not, and you still need our help, don’t hesitate to let me know.
