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files/get_thumbnail_batch suddenly returning 404 since today (was working fine yesterday)

simotin13

Hello,

I am using the Dropbox API get_thumbnail_batch over HTTP:

However, starting today, it has suddenly begun returning a 404 error.
It was working without any issues until yesterday.

When I run:

curl -X POST https://content.dropboxapi.com/2/files/get_thumbnail_batch \    --header "Authorization: Bearer <get access token>" \    --header "Content-Type: application/json" \    --data "{\"entries\":[{\"format\":\"jpeg\",\"mode\":\"strict\",\"path\":\"/image.jpg\",\"quality\":\"quality_80\",\"size\":\"w64h64\"}]}"

the response is:

<!DOCTYPE html><html><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8"><meta name="viewport" content="width=device-width, initial-scale=1" /><title>Dropbox - 404</title>...<h1>Error (404)</h1> We can't find the page you're looking for....</html>

also tested get_thumbnail_v2 using:

curl -X POST https://content.dropboxapi.com/2/files/get_thumbnail_v2 \    --header "Authorization: Bearer <get access token>" \    --header "Dropbox-API-Arg: {\"format\":\"jpeg\",\"mode\":\"strict\",\"quality\":\"quality_80\",\"resource\":{\".tag\":\"path\",\"path\":\"/a.docx\"},\"size\":\"w64h64\"}"

and the response is:

{"error_summary": "path/not_found/", "error": {".tag": "path", "path": {".tag": "not_found"}}}

Since get_thumbnail_v2 returns a valid API response, it seems that there may be an issue specifically with get_thumbnail_batch.

If you have any information regarding this issue, I would appreciate your support.

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Comments

pcapal

We have same problem.
It somewhat correlate with maintenance, only we started getting errors about 4 hours prior.

iNeil

Hi @simotin13 and @pcapal
I have reproduced the issue with the /2/files/get_thumbnail_batch endpoint and have escalated it to our engineering team for further investigation. I will provide updates as soon as more information or a fix becomes available. If you need further assistance on anything else, please let us know.

Teamleader_123

Hi @iNeil
I am also getting same error.

We would appreciate it if you could provide an expected timeline for resolving this issue
Thanks

sivy_cc

This issue is spiking support inquiries on our side so any expected timelines and/or updates will be appreciated to manage expectations.

sivy_cc

@Teamleader_123 @pcapal @iNeil @simotin13 Not sure about what you're seeing but we're able to retrieve thumbnails again. Neil, would appreciate confirmation that the issue is considered resolved

pcapal

Yes! i can see thumbnails again!

Spencer H

Hi there,

Thanks for your patience.

Our engineering team has released a fix, and you should now be able to use the /2/files/get_thumbnail_batch endpoint without encountering the 404 error.

There is still one remaining improvement in progress related to response size. Most requests should now succeed, but requests with responses larger than 6 MB may still return an error. Our engineering team is currently working on addressing this.

We’ll share another update as soon as this work is fully complete.

simotin13

@iNeil @Spencer H

I was able to confirm on my end as well that the error has been resolved.
Thank you for your support.