Is it possible to recover files after the 30-day limit on a Basic account?

Question

Hi everyone,

I’m looking for some guidance regarding files that were deleted from my Dropbox account and are now beyond the standard 30-day recovery period for Basic plans.

These files are extremely important to me, and their deletion was unintentional. I’m aware of the retention policy, but I wanted to ask if anyone has experienced a similar situation or knows if there is any possibility of recovery through internal backups or any alternative method.

I would also like to know if upgrading to a Professional plan could help in any way at this stage, or if that would only apply to future deletions.

Here are some details that might help:

Approximate deletion date: 03/23/2026

Account email: [removed per the Dropbox Community Guidelines]

I would really appreciate any advice, suggestions, or shared experiences — even if recovery is only partially possible.

Thank you in advance for your help!

Best regards,

Natã [removed]

Mark · Answer

I would also like to know if upgrading to a Professional plan could help in any way at this stage, or if that would only apply to future deletions.

Unfortunately it isnt retroactive. So, as its over 30 days they arent recoverable now via Dropbox. Would they be stored anywhere else at all?

Hannah · Answer

Sorry to hear about your files, @Nata_Firmino.

To be honest, if they were deleted more than 30 days ago, there's not much that can be done on the Dropbox side of things.

When exactly were they deleted?

Can you see the deletion events in your events page here?

And were these files previously synced to your computer through the Dropbox desktop app?

Keep me posted.