Child Item

Removed from team unexpectedly, team files now in my personal account

Hi, I was part of a Dropbox team and received an email saying I was removed by an administrator. The team owner says she did not remove me and isn’t aware of any changes. Nor does she know how to fix this.

After this:

A large folder of team video files is now showing inside my personal Dropbox
These files are taking up my personal storage
This was not the case before, they were only accessible through the team

I’m not trying to delete these files. I need things restored to how they were before:

I should not be removed from the team
These files should not be stored in or counted against my personal account

Can someone explain:

How I was removed without the owner doing it?
Why team files appear to have been transferred into my personal account?
How to reverse this so access and storage go back to the original setup?

Any help would be appreciated.

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Comments

Hannah

Hey @tmcannon, thanks for your post today.

This does sound like a strange situation, so let's try to find out what happened.

First of all, there's really no way to get removed from a Dropbox team and not have a team admin actually do it. Meaning, someone must have removed you, but perhaps they did it accidentally.

Can you send me a screenshot of the email you received when you got removed? Just make sure to hide any personal info.

Also, if the team admin tries to restore you back to the team, are they able to?

Keep me posted.

P.S. Please note that we are working on an update to the Community and will be available read-only from Monday, March 30 to Wednesday, April 8.

For support help during this time, please visit:
• Dropbox Support
• Dropbox Help Center
• Dropbox Learn
• Our social channels (X, Facebook, or Instagram)

tmcannon

Here's that screenshot. As well, despite what it says, and my lack of access, and my storage count, I'm still listed as having access (second screenshot). I'm "MC."

I'm concerned not only that I can't access my client's videos, but that my own storage (free) might be deleted by dropbox due to the overage.

Jay

Hi @tmcannon, are you viewing a shared folder in the second image, or a team folder?

Are you able to view this page on your account?

Is the team admin able to restore your access from the admin console on their end?