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Dropbox charged me three extra subscriptions

I just got an invoice from Dropbox to say I had been changed $830 for an annual standard subscription with three extra licenses.

I cannot see anywhere on my page where I subscribed to three extra licenses and as an individual who wasn't even going to use the other two licenses that the standard subscription comes with, it is outrageous that they are changing me for three annual standard subscriptions under the guise of one subscription.

This is disgraceful Dropbox. I have no idea how as an individual I am going to be able to afford $830 for three subscriptions that I don't need and seem to have no way of being able to be refunded for, as they are all conveniently bundled up in the one 'annual standard subscription + 3 additional licenses'.

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ReneeHuntley11

Ticket ID #26167127

Mark

Hi @ReneeHuntley11

That almost certainly sounds like you've taken out a Business Plan - all of which come with a minimum licence of 3 users:

That would mean that the price point and payment is correct.

You can check what your subscription is at https://www.dropbox.com/account/plan

Rich

ReneeHuntley11 wrote:
... they are all conveniently bundled up in the one 'annual standard subscription + 3 additional licenses'.

Do you have the Standard plan with three licenses, or are you saying you have an additional three licenses on top of that for a total of six?