I need an email or phone # to cancel my account I tried following your list of how to cancel there's nothing in my billing section of settings that has this. HELP
Hi there, @mcresswell, welcome to our Community!
Your Support options are related to the subscription you're using. You can see more about that here.
Did you initially upgrade directly through our website or perhaps through the Dropbox mobile app (billed through iTunes/Google Play)?
Is it possible that you have any other email addresses that you might have created a different Dropbox account with? Also, could you clarify what exactly is shown in your plan tab at the moment? Do you recall the type of subscription you purchased?
Let me know more, and we'll take it from there!
That wasn’t helpful can you provide a phone # or email please to send request to cancel
Hey @mcresswell!
You can try to contact Dropbox Support directly for this. If you open an incognito or private window, where you aren't logged into any Dropbox account, you can submit a ticket via this support page.Once you've sent your request, feel free to send me the ticket number, in order for me to locate it on my end. Having said all that, if you come across an issue, I'll be more than happy to reach out to you instead.Let me know more!
Thanks here's my ticket #26147672
Hi from me as well, @mcresswell.
I took a look at your ticket and from what I could see, it's about a desktop app issue, unrelated to your request here.
Do you have a ticket with our team about your cancellation request?
If not, can you give me a bit more info about your plan, so I can perhaps guide you better?
What kind of plan do you have and how did you upgrade your account?
Otherwise, you can contact our support team directly, the way Megan described above.
Thank you my ticket #26147672
I'm afraid that's the same ticket number that you previously gave us, @mcresswell; would you mind checking again?
If you could also reply to my previous questions, it would really help a lot.
Thanks!
