Child Item

I paid for an upgrade to 2TB (with 3 months extra), but nothing has happened.

Dropbox Plan

Plus with 3 months extra!
Payment Method

IDEAL
How did you upgrade?

Through the UPGRADE button

Question or Issue

28-02-2026 Dropbox iDEAL | Wero -119,88

Omschrijving: [redacted]

7180125967132235 revenue api

transaction id 6fa1a829

IBAN: [removed per Community Guidelines]

Kenmerk: 28-02-2026 21:52 7180125967132235

Valutadatum: 28-02-2026

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Comments

Nancy

Hi @fampietersen76, and welcome to our forum.

Can you send me a full screenshot showing where you clicked on exactly, in order to upgrade your Dropbox account?

Also, when saying that you paid for a Plus plan with 3 months extra, can you please clarify that? Did you encounter any sort of offer perhaps? If yes, I’d like a screenshot of that, as well.

Let me know once you’re ready, and we’ll go from there.

Megan

Hey @fampietersen76!

Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.