I'm getting this error on Dropbox Sign for any document I'm sending for signature, and when I'm editing a template.
Can you please confirm what the issue is? It's completely stopping my workflow.
Thanks
Hi @killiancasey, thanks for messaging the Community.
Are you on a Dropbox Basic (free) account, and have you sent more than three signature requests on your account?
This article mentions that there is a limit on the number of signature requests you can make if you're not on a paid plan.
This will help me to assist further!
I'm on the Dropbox Standard account.
Under my profile icon on the top right it says 'Unlimited signature requests remaining'
Thanks for the info. Could you attach a screenshot showing the current plan according to this page?
A screenshot showing the 'unlimited signature requests' message would also be appreciated!
From the looks of it, you have a Basic (free) plan, but you're also showing that you have a Dropbox team Standard plan, which shouldn't be possible for the same plan. Are there any payments visible on your Dropbox account?
In the image I blurred out, you are also using a different email address to the one you're currently using for the Dropbox community.
Is it possible that you're signed into a different email address when attempting to send out signatures?
