Child Item

I can't open a folder shared with me; it appears grayed out on the Dropbox website.

Device

mac Book Air
Operating System/Browser (if using the web)

Chrome

Syncing Status

I have no idea how to check this

Question or Issue

I'd like to access the Hypnosis -Money folder--it is a MP3 shared with me but I can't --as you can see it is shaded out. Not clickable. Thanks!

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Comments

sharonp1

I just verified its synched

Nancy

Thanks for your post and the screenshot, @sharonp1!

Were you previously able to access this folder?

Does it appear grayed out on a different browser/incognito window, as well?

Finally, since you mention it’s been synced to your desktop app, can you open it from the local Dropbox folder in your Finder?

Let me know.

Megan

Hi there @sharonp1! Quick check-in to see if you caught our last reply. Do you need more help?
If yes, then I'm happy to assist. If everything is sorted, we'd love to hear what fixed it.