How can I cancel my annual subscription and get a refund?

Question

Device

Asus X515MA

Operating System/Browser (if using the web)

Windows 11

Question or Issue
My trial ended yesterday 30 January 2026 and today annual subscription of $621 was deducted. I am sure i selected monthly billing not annual when I signed up. I have already cancelled the plan (today),How do i get my money back?

Jay · Answer

Hi @SheCommerce, thanks for messaging the Community.

I can see that you're already in contact with a support agent regarding this matter.

They'll be able to assist you further in relation to the cancellation of your Dropbox subscription.

If you have any further queries, feel free to message back.