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"Video not available or not supported for this browser" error on Safari

Hi,

I have uploaded several videos to a Dropbox folder, but when I try to view on a computer (Mac, Safari (v.26) Mac OS - Tahoe 26 -- recently updated), I get the image below with a "spinning" box. Never had this problem before, and I can download the video back to the computer and it plays fine. I can also view the videos on an iPhone no problem. Btw, seems to work ok on Chrome.

Seems that the Safari browser is not compatible?

Thanks!

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Mark

To confirm this is to view from within the browser itself, as in a preview and not downloading and opening it from the local Dropbox folder which then opens in Safari?

Hannah

Hey @jairyhunter3, thanks for letting us know about this.

If you're having this issue only in Safari, it does seem to be a browser related issue.

Try these steps to confirm the above and also make sure to update Safari on your computer to the most recent version to see if it helps.

Let us know how it goes!

Nancy

Sorry for pinging you again here, @jairyhunter3. I’d just like to make sure that you’re not still having the same issue.

Let us know, if you need any sort of assistance.