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File names are cut off on the Dropbox site

How is it possible for an app this old to still not allow a user to alter the field length?

20 odd characters is grossly insufficient for anyone with real organisation habits. Why can I not simply see longer file names? Why? What is the justification for this?

Take myself, a 3d modeller. I constantly have files that are categorised by project/object/component (often with more additions like side or versions).

It's maddening. We're nor working in 1024 resolutions anymore, we've all got second or third monitors. Screen real estate has never been higher. So why are we stuck with this archaic restriction? Every website I go to can adapt to window size but Dropbox is acting like it's still 2007.

If this isn't fixed we're going to stop paying for it.

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Closed - Not for right now

Comments

Jay

Hi @Mkojiro, thanks for bringing this to our attention.

Is this for files and folders, or just one of them?

Which browser are you currently using?

This will help me to assist further!

Mkojiro

I'm using Firefox, but it also affects Chrome.

I should point out that it seems to be this way with our shared stuff. I'm a 3d artist and we have a paid dropbox I have access to.

It looks like this. Switching to grid does nothing to make it any better. And yes, this is on a PC, not a mobile device. Look at all that empty space it just refuses to use!

So when someone tells me I need to work on asset X, I have to scroll through sometimes a dozen items that all start with the same initial string. There's no pop up for hovering, at best I can try and read the tiny browser text at the bottom when I mouse over but it's so much more of a hassle than just having the name there. There's plenty of space but for some reason it's absolutely locked to this. When you go in and out you have to work out which of the folders you just checked. It seems like needless frustration and it costs each artist time every day.

If there's a fix, please let me know.

Hannah

Hey @Mkojiro, if you hover over that space I circled in yellow, you should see an option to drag out the column size; can you try and let me know if it helps?

Mkojiro

Thanks for the response, but if it's there its so tiny I cannot find it. I tried turning off all my extensions/blockers to test- nothing.

Hannah

I tried to highlight them better here, let me know if that's not what you see on your end.

Make sure to try other browsers or a private browsing window as well.

Mkojiro

Thanks again. Tried it on Firefox (top) and Chrome. Neither has any 'bar' to move. They are oddly different. Chrome gives much bigger space for some reason though, but still no ability to adjust.

Hannah

Just to confirm, you're hovering over those options with your mouse, right?

Mkojiro

Yes, I've tried painfully slowly trying to find anything that I can interact with. Nothing on either browser.

Hannah

That's pretty strange indeed, @Mkojiro.

In that case, can we send you an email, so we can investigate this further?

Mkojiro

Absolutely. It's annoying me greatly.

Hannah

I completely understand, @Mkojiro.

I just emailed you and we'll continue there.

EvertA

Has this been solved already? I'm facing the same problem with a folder that was shared with me. Using windows 11, doesn't matter which browser I try Chrome, Firefox, Edge, ...

It shouldn't be that hard for Dropbox support to reproduce this issue.

Look at all the whitespace, but no way to see the full file and folder names which unfortunately all start the same...

Hannah

Hey @EvertA, thanks for the nudge here and sorry to see that you're having this issue.

When hovering over the column headers line (the line with the "name", "modified" and "size" options) with your mouse, do the column separators appear for you?

You should be able to adjust the width of each column with those separators.

I tested it on my end and it works for me, so can you check and let me know if you're seeing a different behavior?

Make sure to also try private browsing, to see if that makes a difference.

EvertA

Hi @Hannah ,

No, there are no column separators appearing. So I cannot resize the columns. Same as what the other person reporting this problem already mentioned.

Hannah

Thanks for checking, @EvertA.

Since we cannot reproduce this on our end, I just sent you an email, to investigate it further.

See you there!

EvertA

After discussing this with support the problem has been closed and cataloged as "expected behaviour" but under consideration for future improvement, which is a bit of a disappointment. Such bad UX does not convince me of ever taking a payed subscription on Dropbox.

If other people encounter this, please do the effort to log this with support so it gets prioritized.