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Getting messages that my payment failed and to update my card when I just renewed

abelljms

It's mad- your message says "363 days to renew, but it's "urgent"

Billing messages are **bleep**, what is the correct position?

And of curse i cant ring you or email to get an answer.

see screamshots attached.

i've never understood why you enjoy keeping Support so poor.

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Hannah

Thanks for bringing this to our attention, @abelljms.

This does look strange and I do understand where you're coming from, so let's see what we can find out about it.

Just to address the support options you mentioned, if you're on a paid plan, you should definitely be able to email our support team (or even use a live chat or phone support depending on your plan). You can see your support options here.

If you don't see the email/chat options etc., I'm thinking it might be related to those messages you're getting.

If your account was very recently upgraded/renewed, it might just be a caching issue.

Can you clear your browser's cache or even try a different browser/private browsing and let me know if you're still getting these messages?

I'd also quit the Dropbox app and reopen it, or restart the computer, to see if that helps with the desktop app message.

Let me know what happens and we'll go from there.

abelljms

No-reply emails are very annoying, and emails that can't be bothered to highlight this, are even more annoying. And generic replies without looking at my query is annoying too.

I replied that it's your software fault

abelljms

And not allowing paying customers to email you is annoying too.

I wish I could be like this to my customers, but I'd soon have none if I did

Hannah

Hi again, @abelljms.

We do appreciate your feedback on this, but can you let us know the reason why you can't contact our support team through the page I hyperlinked in my previous reply?

Is the option not available to you or are you getting some kind of error message?

And did you try the steps I suggested?