Child Item

Eternal "in_progress" in "check_job_status" ?

Hi there!

After creating the file transfer task, I did not get a status other than "in_progress". I checked for 10 minutes, the result is the same.

https://api.dropboxapi.com/2/files/save_url

Headers:

Dropbox-API-Path-Root:{".tag":"root","root":"***11017011"}
Content-Type:application/json

Body:

{
"path": "/TrueCare24/Getting started.pdf",
"url": "https://cdn.filestackcontent.com/4HanfOIvSVW4gHeOUbm9"
}

Response:

{
".tag": "async_job_id",
"async_job_id": "SPaPOLIucOYAAAAAAAAAAQ"
}

https://api.dropboxapi.com/2/files/save_url/check_job_status

Headers:

Dropbox-API-Path-Root:{".tag":"root","root":"***11017011"}
Content-Type:application/json

Body:

{
"async_job_id": "SPaPOLIucOYAAAAAAAAAAQ"
}

Response:

{
".tag": "in_progress"
}

There are no problems with other files. I have transferred many thousands of files and everything is ok.

TrueCare24 is Team Folder

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Comments

DB-Des

Hi @alekso89

Since we’ve confirmed that other URLs are saving without issues using the /2/files/save_url endpoint, the issue is most likely related to the third-party hosting service you're trying to save the file from (filestackcontent.com).

We recommend reaching out to that provider for further support—they should be able to help troubleshoot any access or availability issues on their end.

alekso89

What problems are we talking about? The file is available https://cdn.filestackcontent.com/4HanfOIvSVW4gHeOUbm9 but it doesn't upload through the API /2/files/save_url.

alekso89

Hi @DB-Des

So is there an understanding of what the issue is?

iNeil

Hi @alekso89,

Thanks for providing this information. I was able to replicate the issue you're experiencing while testing the URL https://cdn.filestackcontent.com/4HanfOIvSVW4gHeOUbm9. I have reported this issue to the engineering team. Please note that I’m unable to provide an estimated timeframe for this case. However, I will keep you updated as soon as I receive any information.

conductor-app

Is there a update on this issue? I'm experiencing the same problem.

DB-Des

Hi @conductor-app

Could you share details for your specific case so we can further investigate? Such as:

the steps to reproduce the issue, including relevant code snippet(s), but don't include any access or refresh token(s)
the affected async_job_id value(s)
the affected URL(s)

iNeil

Hi @conductor-app, I'm sorry to hear that you are still encountering the same problem. Our engineering team is still investigating this case. Please bear in mind that we are unable to provide an estimated timeframe for this case. However, I shall write to you as soon as I have an update.

DB-Des

Hi @alekso89

Are you still experiencing issues downloading this file? If so, could you provide us with a more recent URL to save and an affected async_job_id?