Child Item

I can't login to Dropbox at all on my paid account

Device: Lenovo T16
Operating System/Browser: Windows - All browsers: Chrome, Edge and Firefox
Dropbox Plan: Plus

Question or Issue
When I enter my .edu email and password (which are correct) the screen just simply doesn't move. Initially I was getting an email to enter a 6 digit verification code but there was nowhere on the screen to enter it regardless of the browser or incognito window and I have no extensions etc. that may be blocking a screen.

Eventually it stopped the 6 digit code and not asks for these long laborious captchas, which I have gone through about 7/8 times on three different browsers. I finish the captcha and it says "Congratulations you verified you are human" then depending on the browser the screen either just remains on the login screen or sends a yellow sticker saying the captcha wasn't verified correctly (which it was).

Completely at a loss how to login to the web version because I have to recover something from the trash.

This free account that I am using to post the issue (since I can't login on my paid one) is logging in just fine, as are a couple of my other free accounts with gmail domains. My paid account is an .edu domain.

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Comments

olivia90

Please note, I am receiving the 6 digit code in my app notifications and via email but there is nowhere for me to enter it on the screen. The screen is stagnant on the login page.

olivia90

I cannot login because I keep receiving a 6 digit code when I enter my email and password but the desktop screen does not change or give me anywhere to input the code. I have tried different browsers, incognito windows, removing extensions/blockers etc but nothing working.

Mark

Can you post a screenshot of what you do see?

Have you tried clearing cache/cookies etc.?

olivia90

Yes, cleared cache, cookies, extensions etc. on every browser I tried. Even restarted the computer. Screen stays stuck here even though it sends a code to my email.

Mark

It should just move to a second screen.

No popup blockers installed? No anti-virus/malware software? No ad blockers or things like little snitch?

Megan

Hi there, @olivia90, let's see what we can find about this!

Is your Dropbox account an individual one, or a Business one? Is it possible that you were part of a Team, and the admin removed you?

If this persists after rebooting your computer and router, could you clear your browser's cache and try once more? If this doesn't work let me know and I'll be happy to reach out via email, in order for us to have a closer look into this.

Thanks a bunch!

olivia90

Hi Megan.

I did all those things and more in multiple browser windows and nothing, as mentioned in response to Mark above.

Thank you.

Megan

Hi @olivia90!

I just sent you an email in order for us to have a closer look into this. Reply back to me, and we'll take it from there.

Thanks!