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I switched to an annual Plus plan, but I'm still back on Basic. How is this possible?

Recently switched to Plus Annual, but something messed up, and now I am back on Basic, but with Annual fee gone.

I was on Plus, paying monthly. Switched to Annual, but now get the Unable to upgrade message.

I never logged into the Dropbox with another account.
Paid via apple store. Billing Management page is empty now.
I have Order ID, Receipt and screenshots from apple device, ready to share privately.

Would like to keep the Plus subscription.

Please assist.

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Comments

Megan

Hey there, @user07382, welcome to our Community!

Have you tried to contact Dropbox Support directly for this?

If you open an incognito or private window, where you aren't logged into any Dropbox account, you can submit a ticket via this support page.

Once you've sent your request, feel free to send me the ticket number, in order for me to locate it on my end. Having said all that, if you come across an issue, I'll be more than happy to reach out to you instead.

Let me know more!

user07382

Hi Megan,
Thank you for the tip!
I have just created a Ticket #25841866.
Thanks a lot for your support!

Megan

Hi @user07382, thanks for that!

I just replied back to the email, I'll see you there.

Thanks a bunch!