Hello,
I have at least 4 people that have accepted and downloaded DB from my invitations. AFTER they did, DB suddenly marked them as ineligible. I want my space. Please help.
Hi @Queen22, let's see what I can do to help!
I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there.
Cheers!
@J23 wrote: The laptop has previously had dropbox as it's a shared device.
The laptop has previously had dropbox as it's a shared device.
That would make it ineligible as each referral must install Dropbox on a unique computer (one never having Dropbox before).
Nekojin wrote: After completing this, I log back into my account to check the referral status, and it says "inelegible"
After completing this, I log back into my account to check the referral status, and it says "inelegible"
Its inelegibe because of the fact you havent met the requirements of the promotion - which is that it is installed on to a unique computer. As you have uninstalled your own Dropbox and installed theres and then uninstalled again it doesnt meet that requirement. This has been in for a long long time to prevent abuse.
Hey @renatomichel, I just sent you an email.
I'll be happy to look into this with you. Reply back, and we'll take it from there.
Thanks!
Hey @K0n63n - thanks for using Dropbox and sorry to hear you're having issues with this.
I've just sent you an email to have a further look internally, so please take a glance at your inbox and we'll take it from there.
Hi there, @Richard36, let's jump right into this!
I'm happy to investigate further. I went ahead and opened a ticket on my end for you.
You should be able to check your Community-linked email address for my email. Reply back, and we'll take it from there.
Thanks a bunch!
Hey @SnailMango!
I just sent you an email, in order for us to have a closer look into this. Reply back to me, and I'll be more than happy to investigate.
Yes, but that only happened to one person, while for the other two I see no reason for them to be ineligible.
I hope they will open a ticket also because I haven't found the way to contact them directly for this kind of issue
Hey @dansrv, thanks for posting to our Community.
Can you please take a look at this page, which has some common causes and fixes for your issue and let me know if they help?
Thank you, Hannah, but as I said, I already checked and all the conditions have been met:- they never used Dropbox- they registered using a new email on a different device and network/IP- the email has been verified
All of this applies to two people. As mentioned, let's exclude one who probably installed it on a computer where Dropbox had been used by another user.
What other reason could there be?
Thanks for checking, @dansrv.
I just sent you an email, so we can investigate this internally and see what we can find out.
See you there!
My friend referred me to Dropbox on a new laptop but I didn't get the referral bonus. Only says referral ineligible. Any idea how to resolve this?
Hey @atlasmcorp, thanks for posting today!
In this article, you'll find some common causes and fixes for this issue; let me know if it helps.
Hi Hannah,
Thanks for your suggestion. However, the laptop is new. The referrer lives a city away so I'm not sure why it was tagged ineligible.
HI @atlasmcorp, just for clarification, are you certain that you didn't activate the referral from a person on same network as your own at the time you activated it?
Yes, I'm certain. The referrer has been to our place but definitely doesn't live / work here.
Thanks for confirming, @atlasmcorp.
How about your Dropbox email address? Is it verified?
Yes, my Dropbox email address is verified.
Could you confirm the date that you received and activated the referral according to the referrals page on your account?
Hi Jay,
It's 17th December 2025.
Hey @atlasmcorp, happy Monday!
I just emailed you, so we can check that out internally.
Question or IssueReferral Bonus Showing Ineligible After Referring 3 Users on Mac
Hey @reethi, welcome to our Community!
Can you please take a look at this article with some common causes and fixes for this issue and let me know if it helps?
Thanks.
Hi Folks,
I've referred my son to dropbox and helped him sign in on his new (2nd hand, fresh MacOS install) laptop to help with his studies.
The referral status is ineligible, could you please check this?
Thanks,
Jools
joolsadams wrote: I've referred my son to dropbox and helped him sign in on his new (2nd hand, fresh MacOS install) laptop to help with his studies.
A fresh OS install wouldn't matter. If the laptop has ever had Dropbox installed previously, it would be ineligible for a referral. Additionally, if you're both on the same network it could trigger the ineligibility status.
Hi @joolsadams, let's investigate further!
If a referral is showing as ineligible on the Dropbox site, then it should mean that the referral user attempted to activate the referral from the same network as yours. Could this be the case?
You can also check this section of Help Center for more info and this FAQ right here. Can you also confirm that they've tried these steps?
This will help me to assist further!
Hi Megan, can you please look into my last two referrals as well? I invited my mum and dad, and both are showing as ineligible
Hi @narsul, happy Monday!
I definitely can. I just sent you an email. Please reply back to me as soon as possible, and we'll take it from there.
Hi Megan -
My son activated the referral at his college and installed the app on his Mac, so that should have been ok. I wonder if it's because it's a 2nd hand computer, even with a new install? Thanks also for the links. I've checked them with him and we think we have done everything!
Many thanks,
Hey @joolsadams!
No worries. I reached out to you via email in order for me to investigate further, and see if there's anything that we can do.
Reply back to me, and we'll take it from there. Thanks!
Hi @reethi, I hope you're doing well!
Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.
Please check my referral bonus status. I am a university professor referring my students, but nearly all recent invites are being marked as "ineligible" with no bonus awarded. This is a significant change from prior experience.
Hey @Behzad69, sorry to see that you're having an issue with your referrals.
Are all the recipients using the same computer or IP address to accept the referrals? That could be a cause of the issue you're having.
Check out this article with the possible causes and fixes for this issue.
Let me know if you have any questions.
Some students signed up from home using new emails and their own networks, while others used the university Wi-Fi. Regardless of the method, none were recognized as eligible.
Hi @Behzad69, are you certain that the other users weren't connected using a VPN or something connected to the university network from home when activating the referral?
I did sent multiple invitations via direct link to fellows who never used the Dropbox service before and for all the installations, I am getting ineligible.
