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My colleague needs additional storage to view content inside a folder that we share. Why?

My friend and I are volunteers at an animal shelter, and both use Windows PCs. I take videos of the dogs to be posted on social media to help get them adopted. I am a Dropbox Plus subscriber, she has a Dropbox Basic subs. We are both members of a Dropbox shared folder. When she receives a link that I have uploaded videos to that folder and clicks on it, she receives s message that she needs more storage to view, and can only see pics from the videos. Any ideas to solve this problem?

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Accepted answers

Mark

walterbarbara wrote:
When she receives a link that I have uploaded videos to that folder and clicks on it, she receives s message that she needs more storage to view, and can only see pics from the videos.

Shared folders use up the quota of everybody in it. So, if she doesnt have a paid plan and you add more than she has available on her quota she wont be able to access it. Your upgrade does not benefit her at all.

If she needs to just download the files I'd suggest using a Shared Link or Dropbox Transfer instead.

If you used a shared link you could create one and never change it - just add the files to it as you go and she can just click on it and access as needed to download to her machine.

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Mark

walterbarbara wrote:
When she receives a link that I have uploaded videos to that folder and clicks on it, she receives s message that she needs more storage to view, and can only see pics from the videos.

If she needs to just download the files I'd suggest using a Shared Link or Dropbox Transfer instead.

If you used a shared link you could create one and never change it - just add the files to it as you go and she can just click on it and access as needed to download to her machine.

walterbarbara

thanks, all she wants to do is view the videos

am trying Shared Link first, if that doesn't work will try Dropbox Transfer

walterbarbara

Mark, thanks very much! Shared Link works.

Mark

walterbarbara wrote:
Mark, thanks very much! Shared Link works.

Pleased it worked

Megan

Hey there, @walterbarbara, welcome to our Community!

Happy to see that your issue is now resolved!

If you need anything else, give us a shout! 😇