Dropbox public links have been suspended for generating excessive traffic

Question

Question or Issue
As stated in the email received with the subject above: "Your current account bandwidth limit is 20.00 GB and your current usage is 20.04 GB."

That does not seem like a huge overconsumption and is probably due to a mistake on my side.

However, when trying to remove the suspension with the link provided, I am then asked to contact support which I can't do without upgrading my plan... has anyone had this issue?

I am on the basic plan, it seems to correspond perfectly to my needs, this is the only time over bandwidth limit and it is 0,04 GB, why can't I remove the temporary suspension?

Thanks!

Megan · Accepted Answer

Hi @Javier P.4, let's jump right into this!

It sounds like access to your sharing was paused on your account.

Have you checked this article to see if any of the files you're trying to share, or have already shared, breaches the Terms of Service? You can also take a look here for more info.

In any case I just created a ticket on my end for you, in order for us to investigate further.

Thanks!