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Nothing happens when I try to play .mp3 files on my Android Dropbox app.

Android Dropbox not playing mp3 anymore they were working fine previously.

There is no error message. I press Play button and nothing happens. This is happening for mp3 files - they were working fine yesterday.

I've rebooted my phone, and cleared cache in Dropbox app. Still getting the same issue.

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Accepted answers

Neal

Hi @MoSn1,

Thats for your response!

No worries at all, as you said, you're on version on 448.2.8 and this fix deployed with 450.2.2.

Instead of downloading it again, try updating the app directly from the app store.

Let me know how you get on!

All comments

Nancy

Thanks for posting on our Community today, @MoSn1!

To make sure I got this right, this is an issue with all .mp3 files you’ve saved on your Dropbox mobile app. Correct?

If you’re not on a free Basic plan with more than 3 devices currently linked to your Dropbox account, can you also reinstall the Dropbox app and let me know if that resolves the issue?

Keep me in the loop for any updates.

MoSn1

Hi @Nancy

Many thanks for your quick reply.

I've now deleted and re-installed Dropbox app, and it has resolved the issue.

Thank you for solving.

Nancy

That’s really awesome, @MoSn1! If anything else comes up, feel free to ping me.

Theresa

Hi there @MoSn1 and welcome to the Dropbox Community 👋

Thanks so much for circling back with that update. I’m really glad to hear everything’s working properly again with your MP3 playback on Android 🙌. It’s easy to overlook, but uninstalling and reinstalling the app can often be the secret sauce when things get stuck (especially on mobile where cache and playback issues can sneak in 😅).

By the way, I’m Theresa 👩‍💻, one of the community managers here at Dropbox HQ. Since you’re using Dropbox on Android, I’d love to know... how does Dropbox fit into your everyday routine? Whether it’s for organising playlists, backing up photos, or keeping work files handy on the go, it’s always inspiring to hear how people are using Dropbox.

Hope to hear more soon!

T 😺 (Dropbox Community Manager)

MoSn1

Hi, after a few days of working fine - the issue happened again: mp3 files stopped playing.

I uninstalled the app, reinstalled it, and now it's working again.

I've been using the app mp3 for years. Not sure what is causing them to fail?

MoSn1

Hi, I think the issue may be rated to "Make Available Offline"

After resolving the issue yesterday by uninstalling the app and then reinstalling it. I checked my favourite regular mp3's as "Make Available Offline" - same as I have always done.

However, I had the issue again today.

Today, I managed to get the mp3 working after I unchecked the "Make Available Offline" option.

Megan

Hi @MoSn1, happy Monday!

Definitely keep an eye out on this, and let us know if the issue resurfaces again.

If you need something else, please let me know and I will be more than happy to help every step of the way.

MoSn1

Hi, thanks for replying

Any idea why "Make Available Offline" can cause the mp3 to stop working?

Walter

Hey @MoSn1 - this definitely sounds weird. Can you let us know your device's OS version and the version of the Dropbox mobile app installed there?

MoSn1

Hi, thanks for looking into this issue

I'm on Android version 12, and Dropbox app version 446.2.4

Thanks again

Megan

Hey everyone, thanks again for reporting this!

Can you try again and let us know if you still face the same issue? It should be resolved now after the new mobile update. If you still come across the same problem, please update your mobile app, and try again.

Thanks!

MoSn1

Hi, thank you so much for following up!

I deleted the mobile app, and downloaded it again from Google Play store.

I am now on version 448.2.8

Unfortunately, I am facing the same issue: if I select the option to "Make Available Offline", the mp3 file does not play.

When I untick "Make Available Offline", and then close the app and open it again - the mp3 file starts to play.

Can you please check if I am on the correct version: 448.2.8

Again, thank you for all your support

Neal

Hi @MoSn1,

Thats for your response!

No worries at all, as you said, you're on version on 448.2.8 and this fix deployed with 450.2.2.

Instead of downloading it again, try updating the app directly from the app store.

Let me know how you get on!

MoSn1

Hi,

Thank you for replying.

I have updated the app to 450.2.2 and am pleased to confirm it is now all working as expected. I am able to use mp3 files now with the "Make Available Offline" option ticked.

Thank you so much for resolving, and for all your support. It is appreciated.

Walter

Thanks for the update and glad to hear it's sorted now @MoSn1 - let us know if anything else comes up in the future and have a lovely weekend ahead!